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Telephony Engineer

DP Professionals
  • Columbia, SC
  • Quick Apply
5 days ago

Job Description

DPP is seeking a Telephony Engineer for an opportunity with our client in Columbia, SC.

Work location: Fully onsite in Columbia, SC
Duration: 6 months with possibility of extension
Terms: W2 Contract
Candidate location: Must be a SC resident or willing to relocate to SC prior to starting the role
Work authorization: Must be a US Citizen or Legal Resident
 
Responsibilities:
  • Provide operational and advanced telephony administration.
  • Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services.
  • Responsible for maintaining accurate 911 location information.
  • Provide exceptional customer service and professional interaction to build and maintain operational credibility.
  • Create detailed technical notes and documentation.
  • Create knowledge base articles for internal and customer consumption.
  • Use systems for tracking work performed and labor hours.
  • Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems.
  • Research, design, maintain, and implement improvements to enterprise telephony network. Includes advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices.
  • Develop and document standards, processes, and configurations.
  • Perform quality assurance testing.
  • Work with vendors to provision new circuits and outage resolutions.
  • Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient operation.
  • Diagnose and resolve related issues.
  • Perform surveys of existing telephone systems and provide recommendations for the use of specific technologies to solve discrete problems.
  • Provide technical input and recommendations for strategic direction of enterprise telephony services.
  • Serve as primary point of escalation for technical work.
  • Provide operational and engineer-level support for enterprise telephony network and unified communications.
  • Respond to customer incident tickets and provide resolution.
  • Coordinate multi-team efforts to resolve outages quickly.
  • Perform advanced maintenance and repair to telephony and unified communications systems to ensure optimal performance and long-term efficiencies.
  • Seek opportunities for automation to streamline operational processes and work with a team to implement.
  • Work collaboratively with team members, other groups, and vendors to increase service quality.
  • Provide proactive support to improve the efficiency and resiliency of service and to decrease outage time.
  • Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime.
  • Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams.
Required Qualifications:
  • 2+ years of experience with Avaya on premise PBX systems
  • 2+ years of experience administering VoIP and unified communications platforms.
  • 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
  • 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
  • 2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.
Additional Skills & Requirements:
  • Moderately complex to complex knowledge of telephone network services.
  • Moderately complex to complex knowledge of methods of telephone network design.
  • Ability to present technical and non-technical reports in a clear and concise manner.
  • Ability to establish effective working relationships with vendors, management staff, and users.
  • Advanced knowledge of systems administration techniques and tools.
  • Strong interpersonal and communication skills and ability to manage multiple, shifting priorities
  • Ability to participate in an on-call rotation and perform occasional after-hours maintenance and incident response activities.
Required Education:
  • Bachelor’s degree or equivalent work experience.
Preferred Requirements:
  • Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based services.
Interested? Learn more:
Click the apply button to learn more about this position (#26-01034).
 DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D

Numbers & Facts

LocationColumbia, SC

Skills

  • Analysis Skillsunmatched
  • Automationunmatched
  • Avaya Softwareunmatched
  • Call Centersunmatched
  • Call Routingunmatched
  • Change Requests/Ordersunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Communication Systemsunmatched
  • Customer Support/Serviceunmatched
  • Data Qualityunmatched
  • Documentation Standardsunmatched
  • Hardware Configuration Managementunmatched
  • Hardware Installationunmatched
  • Identify Issuesunmatched
  • Incident Responseunmatched
  • Internet/Online Serviceunmatched
  • Interpersonal Skillsunmatched
  • Knowledge Baseunmatched
  • Legalunmatched
  • Maintenance Servicesunmatched
  • Network Administration/Managementunmatched
  • Network Designunmatched
  • Network Monitoringunmatched
  • Network Routingunmatched
  • Network Systemsunmatched
  • On Callunmatched
  • Operations Managementunmatched
  • Operations Processesunmatched
  • PBX (Private Branch eXchange)unmatched
  • PSTN (Public Switched Telephone Network)unmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Process Developmentunmatched
  • Project Trackingunmatched
  • QoS (Quality of Service)unmatched
  • Quality Assuranceunmatched
  • Realtime Transport Protocolunmatched
  • SIP (Session Initiation Protocol)unmatched
  • Standards Developmentunmatched
  • Strategic Planningunmatched
  • Systems Administration/Managementunmatched
  • Systems Maintenanceunmatched
  • Team Playerunmatched
  • Technical Presentationunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Telecommunicationsunmatched
  • Telephone Surveysunmatched
  • Telephonyunmatched
  • Testingunmatched
  • Unified Communicationsunmatched
  • United States Citizenunmatched
  • Vendor/Supplier Relationsunmatched
  • VoIP (Voice over IP)unmatched
  • Voice Mailunmatched
  • Voice Response Systemsunmatched

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