Job Description
Requirements
- 2 or more years of experience in administering and engineering Avaya on-premise PBX systems.
- Proficiency in VoIP, Unified Communications (UC) platforms, and SIP trunking protocols.
- Experience with Session Border Controllers (SBCs), media gateways, and PSTN carrier circuit integration.
- Experience in configuring complex dial plans, ARS routing tables, call vectoring, and IVR systems.
- Experience with troubleshooting voice quality issues, RTP streams, QoS metrics, and E911 location services.
- Experience in migrating enterprise on-premises telephony architectures to cloud-based voice solutions.
- Excellent verbal and written communication skills.
Responsibilities
- Perform moves, adds, changes, and disconnects (MACD) for voice, voicemail, and unified communications systems.
- Configure, deploy, and maintain Avaya PBX hardware, media gateways, and enterprise safety endpoints.
- Troubleshoot and resolve voice network outages, carrier circuit degradation, call routing faults, and E911 data errors.
- Optimize automatic route selection (ARS) tables, call center vector scripts, and interactive voice response (IVR) flows.
- Collaborate with telecom vendors to provision new voice circuits and resolve service disruptions.
- Monitor voice network quality and QoS performance metrics to ensure maximum telephony availability.
- Author system diagrams, standard configuration guidelines, and operational knowledge-base documentation.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
Numbers & Facts
| Location | Columbia, SC |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1999 |
| Website | http://resourcesoft.com/ |
About Company
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. Resourcesoft partners with leading organizations to provide technology solutions within financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. We are committed to providing our employees with the tools necessary to accelerate their career growth, while maintaining a healthy,work-lifebalance.
Mission: Our mantra is “Innovation in Technology”. We want to be the link between technology and the people who define it. Our mission is to consistently provide exceptional service and industry expertise to meet the diverse business needs of our clients. Resourcesoft’s responsibility towards job seekers is to align their skills to the right job opportunity and enable excellence at the workplace.
Inspiring People for Greater Performance
Skills
- Avaya Softwareunmatched
- Biotech and Pharmaceuticalunmatched
- Call Centersunmatched
- Call Routingunmatched
- Cloud Architectureunmatched
- Communication Skillsunmatched
- Communication Systemsunmatched
- Computer Maintenanceunmatched
- Consultingunmatched
- Documentationunmatched
- Employee Relationsunmatched
- Enterprise Endpointunmatched
- Governmentunmatched
- Healthcareunmatched
- Identify Issuesunmatched
- Insuranceunmatched
- Knowledge Baseunmatched
- Leading Edge Technologyunmatched
- Mentoringunmatched
- Network Monitoringunmatched
- Network Routingunmatched
- Operations Guidelinesunmatched
- PBX (Private Branch eXchange)unmatched
- PSTN (Public Switched Telephone Network)unmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Presentation/Verbal Skillsunmatched
- Professional Servicesunmatched
- QoS (Quality of Service)unmatched
- Quality Monitoringunmatched
- SIP (Session Initiation Protocol)unmatched
- Scripting (Scripting Languages)unmatched
- Telephone Skillsunmatched
- Telephonyunmatched
- Transportation Routingunmatched
- Trend Analysisunmatched
- Unified Communicationsunmatched
- VoIP (Voice over IP)unmatched
- Voice Mailunmatched
- Voice Productsunmatched
- Voice Response Systemsunmatched
- Writing Skillsunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder