Telephony/Network Implementation Specialist

Request ID: 11865-1
Start/End Dates: 6/1/2026 - 11/30/2026
Job Title: Telephony/Network Implementation Specialist
Rate: $35/hour on W2

Job Description:
GENERAL SUMMARY: Support and implement network/telephony hardware/software deployments for North America based stores remotely while managing onsite technicians.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1.     Point of contact (POC) for Gap North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix)
•      Proactively coordinate with construction resources for implementation of stores networking and telephony
•      Configure network and telephony hardware across US and Canada markets
•      Order network and telephony circuits to meet deadlines and coordinate implementation
•      Research, diagnose, resolve or escalate technical and procedural networking issues
•      Address service level escalations and escalate unresolved issues per guidelines
•      Utilize available resources for prompt resolutions
•      Develop relationships with key Business Partners in all departments within responsibility areas
•      Effectively identify, communicate, and mitigate risks to meet deadlines

2.     Vendor Management
•      Utilization of shipping and receiving of warehouse activity
•      Address service level escalations as required and drive to resolution
•      Establish and maintain effective lines of communication with multiple vendors
•      Engage in network escalations and troubleshooting with vendors

3.     Reporting and Misc. Projects
•      Update and maintain various means of inventory/reporting management Excel/PowerBI/Smartsheet/other
•      Summarize complex environment of many ‘moving parts’with dependencies
•      Track project status and effectively and actively report back to leadership
•      Provide weekly status summary reports for network related activities and changes

ORGANIZATION RELATIONSHIPS: Interface with all levels of IT, Store personnel, Brand Operations, Corporate Architecture and Construction and other IT and non-IT groups
       
REQUIRED QUALIFICATIONS:
       
1) Knowledge, skills & abilities:
•      Excellent verbal and written communication skills
•      Analytical problem-solving skills and resourcefulness
•      Must be self-motivated with the ability to work independently
•      Smartsheet, Service Now, and proficiency with Microsoft Office Applications
•      Ability to act quickly and professionally to identify and multitask multiple priorities
•      Able to deal with ambiguity and adapt to change
•      Capable to learn technical and procedural Gap Inc. Store retail environment
•      Growth Mindset
       
2) Minimum educational level:
•      A BA/BS degree or equivalent work experience is preferred
       
3) Experience:
•      At least 4 years of previous IT experience is preferred
•      At least 2 year of networking experience is preferred –Routers, Switches, LAN/WAN, IP, Zoom Telephony systems
•      Previous project management or coordination is preferred
*      Gap Inc. Field or other retail experience is desirable