Telephony Systems Engineer / Unified Communications Engineer

At Staffworxs, we don't just connect talent we power transformation. Headquartered in Frisco, TX, with teams in Bengaluru and Hyderabad, we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the world's top brands, who continue to retain us as their trusted partner. If you're ready to make an impact, you're in the right place.


Job Details:

Job Title: Telephony Systems Engineer / Unified Communications Engineer
Location: Frederick, MD (Onsite)
Duration: Long term Contract


Experience: 8 12+ Years

Job Summary
We are seeking an experienced Telephony Systems Engineer with strong expertise in Avaya Unified Communications, AWS Connect, and enterprise Telecommunications Infrastructure. The ideal candidate will have extensive experience designing, configuring, administering, and supporting enterprise telephony environments, including Avaya PBX, Call Manager, System Manager, Voicemail Systems, Cisco Voice Technologies, NICE Uptivity Call Recording, and TASKE Reporting. This role requires hands-on experience managing voice and data communication systems, troubleshooting complex telecom issues, supporting contact center technologies, and ensuring high availability of enterprise communication services.
Key Responsibilities

• Configure, administer, and maintain enterprise Telephony Systems and Unified Communications environments.
• Manage and support Avaya Call Manager, System Manager, Avaya PBX, Voicemail Systems, and related voice infrastructure.
• Configure and administer AWS Connect environments, including contact center functionality and telephony integrations.
• Support NICE Uptivity Call Recording, screen capture solutions, and TASKE Reporting platforms.
• Implement and maintain Cisco Voice, Secure Telephone, and Video Communication technologies.
• Design, configure, and support Voice and Data Telecommunications Networks, including PBX systems, voice gateways, and circuit provisioning.
• Program telephony features, establish interfaces, and integrate communication systems following industry standards and best practices.
• Perform system testing, troubleshooting, circuit validation, alarm monitoring, and issue resolution to ensure optimal system performance.
• Create and maintain telecom network documentation, configuration diagrams, system inventories, and operational procedures.
• Administer call routing, call vectors, voicemail systems, and remote access capabilities.
• Support Service Desk requests for voice adds, moves, changes, upgrades, and incident resolution across enterprise telephony platforms.
• Monitor system health, user licensing, capacity utilization, and perform periodic system audits and cleanup activities.
• Execute backup, disaster recovery, and business continuity procedures for telecommunication systems.
• Manage work assignments through ticketing systems such as HEAT and participate in Agile Sprint planning and project execution.
• Collaborate with infrastructure, networking, security, and application teams to deliver reliable communication services.

Required Technical Skills

• Strong experience configuring and administering Telephony Systems.
• Hands-on expertise with Avaya Call Manager, Avaya System Manager, Avaya PBX, and Voicemail Systems.
• Experience with AWS Connect configuration, administration, and support.
• Experience supporting NICE Uptivity Call Recording, screen capture solutions, and TASKE Reporting.
• Experience with Cisco Voice Technologies, Secure Telephone Systems, and Video Communication platforms.
• Strong understanding of enterprise Telecommunications Technologies, Voice Networks, and Unified Communications.
• Experience programming Voice and Data Telecommunications Circuits, network interfaces, and communication equipment.
• Knowledge of Telephony Network Design, implementation, and optimization.
• Experience with Business Continuity, Disaster Recovery, and telecom resiliency planning.
• Strong troubleshooting, diagnostic, and problem-resolution skills across voice infrastructure.

Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.