Teller

Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace EIGHT years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.

As a Branch Teller, you will play an essential role in delivering world-class service to our members by providing efficient, accurate, and friendly financial transactions. You will be responsible for processing member transactions, promoting credit union products and services, and maintaining a high level of professionalism and compliance with all regulatory requirements. This role will involve achieving performance metrics, including transaction accuracy, member satisfaction, and sales targets, all while contributing to the overall success of the credit union.

GENERAL RESPONSIBILITIES: As a Branch Teller, you will play an essential role in delivering world-class service to our members by providing efficient, accurate, and friendly financial transactions. You will be responsible for processing member transactions, promoting credit union products and services, and maintaining a high level of professionalism and compliance with all regulatory requirements. This role will involve achieving performance metrics, including transaction accuracy, member satisfaction, and sales targets, all while contributing to the overall success of the credit union.

JOB SPECIFIC DUTIES

Member Interaction & Transactions

• Approach the members and visitors by greeting and welcoming them to the credit union in a courteous, professional, and timely manner, ensuring a world-class experience every time.
• Accurately process member transactions, including deposits, withdrawals, loan payments, and the sale of cashiers checks.
• Post transactions to member accounts and maintain accurate member records.

Balance cash drawers daily and handling cash dispensers, assist with ordering cash, balancing ATMs and other cash dispensers.

• Handle member transactions promptly and efficiently while maintaining a high level of accuracy.
• Achieve optimal transaction handling time, meeting the target while still delivering a superior service experience to members.
• Research and report discrepancies to the supervisor.

Sales Referrals & Cross-Selling

Review member profiles to identify and recommend relevant credit union products and services based on individual needs.

Actively refer and cross-sell products and services to enhance the member experience and meet goals.

Achieve personal referral sales targets by identifying referral and cross-sell opportunities and utilizing the TFCU Integrity Sales techniques. Work to meet or exceed a target referral and cross-sell ratio.

Actively participate in sales promotions and campaigns to meet personal and team goals.

Outbound Calling

Make outbound calls to current and potential members to promote, refer and cross-sell credit union products and services, schedule appointments, and follow up on inquiries.

Provide members with general and specific information related to credit union products and services.

Interview the member regarding their financial needs and present the right products and services as solutions.

Demonstrate and validate for the member based on their financial needs by suggesting suitable products and services.

Ensure adherence to quality assurance standards for outbound calls, maintaining high service levels and compliance with security standards.

Compliance & Security

Alert branch management or Security of any suspicious activity, such as forgery, theft, fraud, kiting, etc.

Complete Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and other required regulatory compliance documentation.

Ensure that work area and equipment are clean, secure, and well-maintained in accordance with credit union policies and procedures.

Accountability & Ownership:

Take ownership of the member experience by addressing concerns, following through on commitments, and ensuring resolution of any issues.

Demonstrate a strong sense of accountability by achieving both personal and team objectives, ensuring accountability in meeting daily, weekly, and monthly performance targets.

General Duties & Responsibilities

Ensure that the manager is kept informed of important issues affecting the operations of the credit union.

Maintain up-to-date and comprehensive knowledge of all credit union products and services, as well as applicable state and federal regulations.

Maintain a clean, secure, and well-organized work area in accordance with credit union policies and procedures.

BSA Compliance

All employees are required to uphold the credit unions compliance with the Bank Secrecy Act (BSA) and anti-money laundering (AML) policies and procedures.

Specific functions will include awareness of unusual or suspicious activity relevant to the department.

Complete BSA and OFAC training courses annually as provided by the Training and/or Compliance Departments.

Maintain comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and Credit Card Act.

Comply with all credit union policies and procedures to ensure compliance with these regulations.

Perform other duties as required, with or without accommodation.

We offer Excellent Benefits such as:

• Medical, Dental and Vision Insurance
• Retirement Profit Sharing 401K Plan
• Accident, Cancer and Hospital Indemnity Plan
• Prepaid Legal
• Voluntary Life Insurance
• Pet Discount Program
• Paid Time Off/ 11 Paid Holidays
• And so much More!

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal skills with the ability to interact effectively with members, employees, and external partners.
• Strong communication skills, both written and verbal, with the ability to prepare and process member transactions accurately and communicate accordingly to member and correspondence.
• Proficiency in basic math (addition, subtraction, multiplication, division, fractions, and decimals).
• Ability to follow detailed instructions and apply sound business judgment in various situations.
• Strong problem-solving skills to handle issues with limited variables in standardized situations.
• Ability to meet deadlines in an organized and timely fashion, managing a high volume of transactions.
• Ability to work independently with minimal supervision, demonstrating initiative and flexibility.
• Ability to work in a high-volume, fast-paced environment, managing multiple tasks and responsibilities.
• Strong attention to detail and the ability to meet deadlines in an organized and timely manner.
• Demonstrated critical thinking skills and the ability to handle complex member issues with professionalism and care.
• Commitment to adhering to organizational policies, procedures, and objectives
• Ability to work effectively in a team environment and demonstrate a willingness to learn new tasks in a dynamic, changing environment.

Education and/or Experience

• High School Diploma or general education equivalent.
• A minimum of 2 years of banking/credit union experience in teller role preferred.
• Strong Knowledge of Credit Union/Banking product offerings as well as all services provided.
• Basic working knowledge of computers (MS Office, Outlook, Word and Excel)
• Proficient with written and oral communication skills, to include email etiquette

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.