Teller (FT) East Main Street Branch

Teller (FT) East Main Street Branch

Westfield, MA

Job Title: Teller

Department: East Main Street

Job Status: Full Time

FLSA Status: Non-Exempt

Grade: 5 $17.55/hr. - $25.19/hr.

Amount of Travel: Some Travel

Reports To: Branch Manager

Positions Supervised: N/A

POSITION SUMMARY

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

ESSENTIAL FUNCTIONS

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers' banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested

POSITION QUALIFICATIONS

Competencies

• Accountability
• Customer Relations
• Decision-Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills & Abilities

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand Frequently

10 lbs or less Frequently

Walk Frequently

11 - 20 lbs Frequently

Sit Occasionally

21 - 50 lbs Occasionally

Handling/Fingering Constantly

51 - 100 lbs Not Applicable

Reach Outward Frequently

Over 100 lbs Not Applicable

Reach Above Shoulder Occasionally

Push/Pull

Climb Occasionally

12 lbs or less Occasionally

Crawl Occasionally

13 - 25 lbs Occasionally

Squat or Kneel Frequently

26 - 40lbs Occasionally

Bend Frequently

41 - 100 lbs Occasionally

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

JOB CODE: 1000921