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Teller (FT) East Main Street Branch

Westfield Bank

Westfield, MA

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JOB DETAILS
SALARY
$17.55–$25.19 Per Hour
SKILLS
ATM, Banking Regulations, Banking Services, Customer Relations, Customer Support/Service, High School Diploma, Money Laundering, Physical Demands, Professional Services, Resolve Customer Issues, Retail, Transaction Processing/Management, Willing to Travel
LOCATION
Westfield, MA
POSTED
1 day ago

Job Title: Teller                                                                                              

Department: East Main Street  

Job Status: Full Time                                                                                     

FLSA Status: Non-Exempt

Grade: 5 $17.55/hr. - $25.19/hr.                                                              

Amount of Travel: Some Travel                

Reports To: Branch Manager                                                                    

Positions Supervised: N/A       


POSITION SUMMARY 

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

ESSENTIAL FUNCTIONS

  • Adheres to established Westfield Bank customer service standards.
  • Provides information regarding bank products to all potential customers both retail and commercial.
  • Independent performance of all teller transactions and related services.
  • Maintains security of cash drawer.
  • Proves cash drawer at end of day.
  • Meets assigned referral goals through referral of bank products and services to meet customers’ banking needs.
  • Assists in resolving customer problems as they arise.
  • May assist with balancing the ATM.
  • Assist customers with Safe Deposit.
  • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
  • Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested

POSITION QUALIFICATIONS

Competencies

  • Accountability
  • Customer Relations
  • Decision-Making/Judgment
  • Job Knowledge
  • Quality

Education/Experience/Skills & Abilities

  • High School Diploma or GED required. 
  • Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand                                 Frequently

10 lbs or less                 Frequently

Walk                                  Frequently

11 – 20 lbs                     Frequently

Sit                                       Occasionally

21 – 50 lbs                     Occasionally

Handling/Fingering         Constantly

51 – 100 lbs                   Not Applicable

Reach Outward               Frequently

Over 100 lbs                  Not Applicable

Reach Above Shoulder   Occasionally

Push/Pull                                                                                              

Climb                                 Occasionally

12 lbs or less                  Occasionally

Crawl                                 Occasionally

13 – 25 lbs                      Occasionally

Squat or Kneel                 Frequently

26 – 40lbs                       Occasionally

Bend                                  Frequently

41 – 100 lbs                    Occasionally

 

N (Not Applicable)          Activity is not applicable to this occupation.

O (Occasionally)               Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently)                   Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly)                   Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included.   It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.

 


    

About the Company

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Westfield Bank

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