Qualifications
• High School Diploma (general studies) – Required
• General Education Degree (GED) – In Lieu of H.S. Diploma
• Teller I - Six (6) months Cash Handling/Sales/Customer Service/Teller Experience - Required
• Teller II - Twelve (12) months Cash Handling/Sales/Customer Service/Teller Experience – Required
• Adherence to BSA, Privacy Act & Elder Abuse reporting is a REQUIREMENT
• Proficient written and oral communication skills
• Ability to Learn and Apply Procedures
• While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear
• The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel
• Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects
• Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time
Responsibilities
• **Saturday hours required***
• Under general supervision, perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and efficiency using a computer
• A service professional with a passion to exceed the expectations for each member served when meeting the established transactional goals
• Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures
• Maintain accurate transactional records and balance each day's cash drawer according to the Teller Accuracy Guidelines
• Refer members to Member Service Representative to obtain products information and/or services that best meet their financial needs
• Watchfulness for all counterfeit monetary instruments
• Under general supervision, efficiently perform limited and routine transactional duties to serve member using a computer while meeting the established transactional goals
• A professional with a passion to exceed expectations of each member served
• Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures
• Maintain accurate transactional records and balance each day's operation according to the Teller Accuracy Guidelines
• Refers members to Member Service Representatives to obtain product information and /or services that best meet their financial needs
• Serves as a mentor (teller trainer) for newly hired Teller I incumbents and knowledge of basic new member account opening processes
• Understand and ability to explain ATM operations and online banking features
• Remains watchful to protect against fraud and counterfeit monetary instruments
• Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization
• Is personally committed to high quality work and encourages others to have similar standards
• Cash Handling
• Routinely handles large amounts of cash
• Pays attention to detail
• Counts cash, replenishes cash and balances transaction
• Produces an amount of work that meets or exceeds job expectations
• Makes sure that quality does not suffer as the quantity of work increases
• Works effectively with peers and carries own share of team workload
• Able to recognize and act on referral opportunities in order to build member relationships
• Asks questions to confirm referral opportunities, makes benefit statements about appropriate product categories and emphasizes the benefits of talking to a specialist
• Meets required referral goals
• There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location
• As a Teller, you also must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals
Benefits
• Salary Range per hour, depending on experience and qualifications
• Teller I: $15.00 - $19.92
• Teller II: $15.43 - $21.59