Teller - Jefferson City

Branch Hours
Lobby Hours:  M-F 8:30 am - 4:30 pm, Sat 9:00 am - 12:00 pm
Drive-Up Hours: M-F 7:30 am - 6:00 pm, Sat 9:00 am - 12:00 pm

 

The Teller is responsible for accurately processing customers’ routine transactions in a professional and friendly manner. The Teller also interacts with customers and provides them with information about their accounts and bank products and services.

 

Key Responsibilities
o Safely and accurately process customers’ routine transactions such as cashing checks, depositing money, issuing withdrawals, and collecting loan payments
o Issue negotiable items such as cashier’s checks
o Provide customers access to their safe deposit box
o Complete customers’ special requests as needed
o Maintain supply of cash and currency in personal cash drawer
o Count personal cash drawer at the end of each shift to make sure it balances
o Reconcile personal cash drawer in the event drawer does not balance
o Interact with customers in person, on telephone, or through other electronic communications in a friendly, helpful, and patient manner
o Answer customers’ basic inquiries about their accounts
o Identify customer needs through active listening and provide tailored solutions to enhance satisfaction and build loyalty.
o Comply with bank operations and security procedures
o Maintain confidentiality of customer and bank operations information
o Other duties as assigned by manager

 

Qualifications, Skills and Abilities
o High school diploma or equivalent preferred, not required and/or prefer to be at least 16 years of age at time of employment
o Previous cash-handling or customer service experience preferred.
o Strong attention to detail and accuracy.
o Commitment to confidentiality.
o Excellent communication and interpersonal skills.
o Ability to work in a fast-paced environment and handle multiple tasks.
o Basic computer skills and ability to learn new technologies

 

Working Conditions
o Will require working on Saturday’s, you will be in a rotation
o Standing for extended periods and handling cash regularly.

 

Equal Opportunity Statement
Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.