Teller Operations Lead

Objectives of this Role

Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure mannerBuild awareness of new products and services, and identify customer needs to capitalize on the business referral opportunitiesWork as a team with other branch employees to complete daily tasks all while demonstrating respect and professionalism, being prompt, and supporting management with special request as needed

Protect the interests of the Bank by adhering to all security, regulatory and audit procedures. This includes accurately balancing of assigned drawers to include the ATM, Vault, TCR, etc. Maintain proper dual control as required, verification of customer transactions and placing appropriate holds.

Essential Functions

Manages risk by adhering to all policies and procedures, executing sound judgment within established limits. Possess a heightened awareness to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Ensure excellent customer service is followed including handling escalated teller customer complaints.

Identify customer needs, provide information on new products and services, and direct customers to branch representatives and branch partners as identified.

Ability to understand and educate clients on use of alternative channels to complete banking transactions (ATM, Online banking, Mobile Banking). Has the ability to learn and adapt to new information and technology platforms.

Can be flexible to work weekends and/or extended hours as needed.

Assure branch compliance by performing a variety of tasks, including but not limited to, monthly and quarterly teller drawer audits, alarm tests, fraud prevention training, ATM balancing and local, state and federal regulation training.

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice.

Competencies

Customer Centric FocusDiversity and InclusionAct with IntegrityCollaboration and TeamworkResults Oriented/ExecutionBusiness Acumen

Skills and Qualifications

High School Diploma (or equivalent) is required;A minimum of four years of experience in financial servicesA minimum of two years of management experienceCommunicates effectively and confidently; comfortable engaging all clients.Strong dedication to accuracy and efficiencyAbility to pass a background check

Physical Demands/Requirements

The physical demands and requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Able to lift 25 lbs.Ability to effectively read, write and speak the English languagePersonal computer skills with extended viewing of computer screensPhysical mobility and dexterity to transport files and operate general office equipment (fax, copier, telephone)Visual acuity sufficient to accurately review and proof informationWilling and able to travel to other locations/branchesWilling and able to work required overtime