Communication Skills, Customer Relations, Customer Support/Service, Data Quality, Detail Oriented, Identify Issues, Learning Management System (LMS), Legal, Microsoft Excel, Microsoft Product Family, Microsoft Word, Nonprofit, Organizational Skills, Problem Solving Skills, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Technical Writing, Training Program, User Account Administration, ZenDesk
This role supports the day-to-day administration of a Learning Management System, including managing user accounts, uploading content, and resolving technical issues through a ticketing system. It requires strong technical and organizational skills, attention to detail, and the ability to troubleshoot and support users effectively.
Client Details
A well-established, mission-driven nonprofit organization focused on advancing civil rights and civil liberties through advocacy, education, and legal initiatives across the United States.
Description
- Manage day-to-day administration of the LMS, including user accounts and system maintenance
- Respond to and resolve support tickets via a ticketing system (e.g., Zendesk)
- Upload and assign learning content and training programs
- Troubleshoot technical issues and provide user support
- Assist with system updates, enhancements, and process documentation
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Profile
A successful Temp LMS Administratior should have:
- Strong technical aptitude with the ability to learn and manage systems quickly
- Experience with ticketing systems or handling technical support requests
- Highly detail-oriented with strong data accuracy and organizational skills
- Proficient in Microsoft 365, particularly Excel and Word
- Customer-focused with excellent problem-solving and communication skills
- Experience with LMS platforms (Absorb a plus) or similar systems preferred
Job Offer
- Long-term contract through 2027
- Fully remote working flexibility
- Opportunity to gain hands-on experience with LMS systems and technical support tools
- Exposure to a mission-driven, highly collaborative organization
- Immediate start available for qualified candidates
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.