Temporary Call Center Agent- Medicare Sales Support

Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you.

As part of our team, you'll work from thecomfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact.

What You'll Do

In this role, you will:

• Be the friendly voice that answers inbound calls and helps prospective members navigate their options
• Educate callers about UPMC For Life and guide them toward the right resources
• Support our Sales team by conducting outbound outreach (no cold calling) to prospective members
• Assist individuals with enrolling in plans-right over the phone
• Accurately document interactions and manage lead information in our CRM system
• Contribute to additional data entry and support projects

• Variable 8-hour shifts between 8:00 AM - 8:00 PM
• Includes evenings and weekends as needed

• 100% remote
• Competitive pay at $19/hour
• Temporary role (up to 6 months)
• A great way to get your foot in the door with a respected healthcare organization

• A passion for helping others and delivering excellent customer service
• Strong communication skills and comfort speaking on the phone throughout the day
• Ability to learn and explain Medicare and Special Needs Plan information
• Comfort navigating multiple systems while multitasking (listening, typing, researching)
• Attention to detail when documenting information

• Internet speeds of 20 Mbps download / 5 Mbps upload or greater
• Under 50ms ping and under 10ms jitter
• Please note: Satellite, hotspot/cellular, or DSL services are not supported

• High School graduate or equivalent preferred
• Proficiency in typing, Windows Systems, and MS Office products
• PA Accident and Health insurance is a plus
• Ability to make independent decisions
• Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred
• Basic analytical skills necessary to evaluate customer needs.
• Exemplary Customer service skills and professionalism in adherence to UPMC-based values.
• Knowledge of Medicare or Insurance Terminology is a plus

• Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal