Temporary Customer Service Rep

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Description

We are seeking a Temporary Customer Service Representative that provides day-to-day support to the Customer Service team by processing customer orders, responding to routine customer inquiries, and assisting with basic customer service functions. This position helps ensure timely and accurate order processing while delivering courteous and professional service.

The ideal candidate is friendly, dependable, and customer-focused, with strong communication skills and a willingness to learn. This individual is organized, detail-oriented, and enjoys helping customers while working in a collaborative team environment.

Success in this role requires a positive attitude, strong attention to detail, the ability to manage multiple tasks, and a commitment to providing timely, accurate, and professional customer service.

Why You'll Want to Join Capstone

We support teaching and learning with amazing content that engages students, inspires teachers, and connects families and communities to move literacy forward. Capstone is a fast-paced growth company committed to cultivating a love of reading and learning. We know that Learning is for Everyone.

For over 30 years, Capstone has been a national leader in K-5 educational content including digital products (PebbleGo, PebbleGo Next, PebbleGo Create, Capstone Interactive, Capstone Connect) and award-winning books. We combine a passion for helping foster a powerful love of reading and learning with the talent to create amazing content.

We are a mission-driven company that provides opportunities for professional learning and development and a culture of inclusion and belonging.

Responsibilities

Order Processing

• Accurately enter and process customer orders in company systems.
• Process routine returns, credits, and customer transactions following established procedures.
• Maintain accurate customer records and documentation.

Customer Support

• Respond to routine customer inquiries by phone and email.
• Provide customers with order status, shipping information, product availability, and other general information.
• Route complex customer questions or concerns to the appropriate team member.

Team Support

• Work collaboratively with Customer Service, Sales, Distribution, and other departments to support order fulfillment.
• Assist with routine administrative and customer service tasks as assigned.
• Follow established policies, procedures, and service standards.

Education, Experience and Skills desired:

• High school diploma or GED required.
• Previous customer service, administrative, or order entry experience preferred.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Basic computer proficiency, including Microsoft Office.
• Ability to learn new systems and processes.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to work independently and as part of a team.

Travel Requirements

This position requires no travel.

Inclusion & Belonging

Capstone embraces equal opportunity and belonging for all employees and applicants. All candidate information will be kept private according to EEO guidelines. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hrservices@capstonepub.com.

The pay range for this role takes into account the wide range of factors that are surrounding compensation including but not limited to: skill sets, experience and training, work location, and other business and organizational needs. A reasonable estimate of the base range for this position is $18.00-20.00/hourly.

Pre-Employment Background Check Required

Employment Authorization:

At this time Capstone unfortunately cannot sponsor or take over sponsorship of an employment visa. To be considered for one of our roles, applicants must be authorized to work in the United States.