Temporary Customer Service Representative 1

Idaho Department of Insurance Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The Idaho Department of Insurance (DOI) is searching for a part-time temporary Customer Service Representative 1 for the Pocatello area. This position reports to the Senior Health Insurance Benefits Advisors (SHIBA) Program team.

The length of service for this position is approximately eleven weeks. This temporary position will start in September and end in mid-December (holidays off). There is flexibility with the schedule as it will be dependent upon the hired individual's availability and may be up to 20 hours per week.

This posting will remain open until filled. The posting will be taken down once a candidate has been selected.

SHIBA OVERVIEW:

Would you like to make a difference in the lives of Medicare-eligible Idahoans? Are you passionate about helping others? Are you interested in earning some extra income for the upcoming holidays? If so, this temporary role may be for you!

SHIBA provides free, unbiased assistance to Idahoans regarding Medicare benefits. Through the Medicare open enrollment period, you will be a valuable part of the DOI Team. This position will set up counseling appointments using MS Outlook, provide customer assistance over the phone, work in a proprietary computer program, and perform a variety of office support functions for SHIBA.

EXAMPLE OF DUTIES:

• Answer Calls
• Open SHIBA location and attend to customers in person

MINIMUM QUALIFICATIONS:

• Perform keyboard functions
• Operate telephone and corresponding software
• Complete position related training materials
• Read, write, speak, and comprehend English fluently
• Maintain files
• Provide customer service in a business setting

SUPPLEMENTAL INFORMATION:

• This temporary position is non-benefited
• This temporary position is non-classified and exempt from the classified service rules of the Idaho Personnel Commission
• The selected candidate will be required to successfully pass a fingerprint background check

The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.

To learn more about Idaho DOI and the important work we do, go to the DOI website, and follow us on Facebook, X (formerly Twitter), and LinkedIn!

RECRUITMENT CONTACT:

If you have questions about this position, please contact us by phone: (208) 334-4242

EEO/ADA/VETERAN:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.