Call Centers, Communication Skills, Customer Support/Service, Interpersonal Skills, Presentation/Verbal Skills, Scripting (Scripting Languages), Staff Training, Team Player, Telephone Skills, United States Citizen
Location: Fairfax, VA
Duration: 1 year
Clint: Fairfax County
US Citizen ONLY
| Position Description | Position Type: Temporary / Non-Merit This will not be on a consistent basis, but rather during staff vacations and training sessions. Schedule: 8:30 AM - 4:00 PM (unless otherwise noted) - Thursday, July 16 (9:00 AM - 1:00 PM) - Wednesday, July 22 - Wednesday, August 12 - Wednesday, August 19 Manager may add additional dates later, but this is what is needed right now. Manager would like to have ongoing coverage on an as needed basis. Summary: The Temporary Customer Service Representative provides front-line support by answering inbound calls to the county's main information line, transferring callers to the appropriate agency or department for response, and assisting in-person visitors at the information desk. This role ensures a professional, courteous, and accurate first point of contact for residents, employees, and visitors. Key Responsibilities: · Answer incoming calls to the county's main information line. · Determine the nature of the inquiry and transfer callers to the appropriate agency or department for response. · Greet and assist visitors at the information desk, providing clear directions and ensuring they are connected to the correct staff or location. · Maintain a courteous and professional demeanor in all interactions, both in-person and over the phone. · Use provided reference materials, directories, and scripts to assist with inquiries. · Work independently during certain shifts, with supervisor and team contact numbers available for questions or escalations. · Maintain confidentiality and follow county customer service standards. | |
| Skills Required | · Strong verbal communication and interpersonal skills. · Ability to work independently and as part of a team. · Ability to remain calm and professional in a fast-paced environment. | |
| Skills Preferred | | |
| Experience Required | · Previous customer service experience preferred. | |
| Experience Preferred | | |
| Education Required | High school diploma or equivalent required. | |
| Education Preferred | | |
| Additional Information | This will not be on a consistent basis, but rather during staff vacations and training sessions. Manager would like to have ongoing coverage on an as needed basis beyond this schedule. Schedule: 8:30 AM - 4:00 PM (unless otherwise noted) - Thursday, July 16 (9:00 AM - 1:00 PM) - Wednesday, July 22 - Wednesday, August 12 - Wednesday, August 19 |
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Compu-Vision Consulting Inc.