Temporary Customer Service Representative - Information Desk & Call Center
Compu-Vision Consulting
Fairfax, VA
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JOB DETAILS
SKILLS
Call Centers, Communication Skills, Customer Support/Service, Interpersonal Skills, Presentation/Verbal Skills, Scripting (Scripting Languages), Staff Training, Team Player, Telephone Skills, United States Citizen
LOCATION
Fairfax, VA
POSTED
Today
Job Title: Temporary Customer Service Representative - Information Desk & Call Center Location: Fairfax, VA Duration: 1 year Clint: Fairfax County US Citizen ONLY Position Description Position Type: Temporary / Non-Merit This will not be on a consistent basis, but rather during staff vacations and training sessions. Schedule: 8:30 AM - 4:00 PM (unless otherwise noted) - Thursday, July 16 (9:00 AM - 1:00 PM) - Wednesday, July 22 - Wednesday, August 12 - Wednesday, August 19 Manager may add additional dates later, but this is what is needed right now. Manager would like to have ongoing coverage on an as needed basis. Summary: The Temporary Customer Service Representative provides front-line support by answering inbound calls to the county's main information line, transferring callers to the appropriate agency or department for response, and assisting in-person visitors at the information desk. This role ensures a professional, courteous, and accurate first point of contact for residents, employees, and visitors. Key Responsibilities: • Answer incoming calls to the county's main information line. • Determine the nature of the inquiry and transfer callers to the appropriate agency or department for response. • Greet and assist visitors at the information desk, providing clear directions and ensuring they are connected to the correct staff or location. • Maintain a courteous and professional demeanor in all interactions, both in-person and over the phone. • Use provided reference materials, directories, and scripts to assist with inquiries. • Work independently during certain shifts, with supervisor and team contact numbers available for questions or escalations. • Maintain confidentiality and follow county customer service standards. Skills Required • Strong verbal communication and interpersonal skills. • Ability to work independently and as part of a team. • Ability to remain calm and professional in a fast-paced environment. Skills Preferred Experience Required • Previous customer service experience preferred. Experience Preferred Education Required High school diploma or equivalent required. Education Preferred dditional Information This will not be on a consistent basis, but rather during staff vacations and training sessions. Manager would like to have ongoing coverage on an as needed basis beyond this schedule. Schedule: 8:30 AM - 4:00 PM (unless otherwise noted) - Thursday, July 16 (9:00 AM - 1:00 PM) - Wednesday, July 22 - Wednesday, August 12 - Wednesday, August 19