Temporary Customer Service Representative (Onsite

Make a difference every day by supporting members during some of their most important moments. UPMC Health Plan is hiring temporary staff to join our award‑winning Member Services Team as a Temporary Health Care Concierge, the voice of UPMC Health Plan. In this role, you'll help members understand their health coverage, solve problems, and navigate their benefits with confidence.

This is a high‑volume, 100% phone‑based role where you'll spend your entire scheduled shift assisting members back‑to‑back in a highly technical, fast‑paced call center environment providing clear, compassionate, and knowledgeable support.

This is a fully onsite position.

What You'll Do

• Respond to high volumes of incoming calls, emails, and chats from members and providers
• Help members understand benefits, claims, prior authorizations, billing, and coverage details
• Resolve issues accurately and efficiently to avoid repeat calls
• Document all interactions while listening and responding in real time
• Navigate multiple computer systems at once
• Make outbound follow‑up calls when needed
• Stay informed on policies, products, and system updates
• Deliver professional, empathetic service-every call, every time

What You Need to Know:

• Pay: Set Rate of $20

• Hours of Operation: Monday- Friday, 8:00 AM - 8:00 PM

• Schedule: Must be available to work an 8 hour shift which includes daylight and evening shifts

• Mandatory Overtime:

• 30-90 minutes of mandatory overtime per day, scheduled weekly

• Holiday Coverage:

• Availability to work certain holidays is required, including New Year's Day and Martin Luther King Jr. Day

• Location: In-person at Harbor Gardens (1650 Metropolitan Street, Pittsburgh, PA 15233

• Training: M-F, 8 am - 4 pm: In-person, Paid, comprehensive on-the-job training provided

If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!

• High school diploma or equivalent required. College degree preferred.
• Minimum of 2 years of customer service and/or call center experience.
• Proficient in typing and writing skills required.
• Ability to make independent decisions required.
• Knowledge of Microsoft Office and Excel spreadsheet program preferred.
• Complex analytical skills necessary to evaluate customer inquiries.
• Demonstrates good organizational skills.
• A desire to help others and portray empathy in all situations.
• Ability to learn complex health plan information.
• Demonstrate flexibility and motivation to learn & grow in the position.
• Flexibility in work schedule.

Licensure, Certifications, and Clearances:

• Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran