Irvine Ranch Water District is currently accepting applications for a Temporary Customer Service Specialist I position for the Customer Service Department. The position is limited to a duration of six (6) months, but of no more than twelve (12) months.
Under direct supervision, the Customer Service Specialist I will perform administrative duties for the Customer Service department including responding to customer questions and concerns with regards to billing, adjustment of accounts, or water and sewer service-related situations.
The ideal candidate will show interest in and understand the needs, expectations, and circumstances of Irvine Ranch Water District (IRWD) customers. They will show a high level of care and thoroughness when taking requests regarding water and sewer services, answering and resolving billing questions, and accepting payments from customers. The ideal candidate will maintain focus and quality under distracting working conditions or high workloads. They will be able to complete their assigned duties thoroughly, efficiently, and adjust quickly to changes in assignments and priorities. Lastly, the ideal candidate will follow through on assignments and meet deadlines while adhering to policies and procedures.
Takes telephone, written, and in-person requests regarding water and sewer service, and processes utilizing the computer system.
Answers and resolves billing questions by telephone, written correspondence, emails, and in-person. Submits requests for adjustments to bills, if appropriate.
Accepts payments from customers, prepares receipts, makes change and creates Customer Contacts on the computer system.
Educates customers regarding the District's variance program. Assists with completion of applications, verifies information and inputs into the computer system.
Receives, verifies and records Temporary Construction Meter applications at the Customer Service front counter.
Creates and becomes advocate/responder for Customer Contacts and/or To Do's on the computer system for all external/internal transactions.
Performs administrative job duties, including ordering supplies, distributing departmental mail, processing Customer Service Satisfaction Survey's and completing expense reports.
Assists and provides back-up to the Customer Service Department as requested.
Complies with District safety work-related practices and attends relevant safety training.
In accordance with Government Code Section 3100, Irvine Ranch Water District employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education:
Experience:
Physical demands may vary depending on the specific duties and expectations of the position.
Environmental conditions are generally equivalent to a typical office environment.
All applicants are required to complete and submit a District application form online and answer the supplemental questionnaire. Stating "See Resume" is not an acceptable substitute for a completed application. Resumes or faxed copies will not be accepted in lieu of the District online application. To apply, click on the "Apply" link located at the top of this page.
New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide
Applications will be reviewed by the Human Resources Department and the subject matter expert. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:
Oral Interview Examination: will assess candidates' experiences, qualifications, and abilities that are crucial for success in this role. During this examination, candidates will have the opportunity to discuss their background, including education, training, and relevant professional experiences. This in-person interview will allow evaluators to assess the candidate's interpersonal communication skills and evaluate their overall qualification for the position.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
Irvine Ranch Water District is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. If you consider yourself a person with a disability, you may contact the Human Resources Department for a reasonable accommodation.