Temporary Customer Service Specialist

Temporary Customer Service Specialist - Open Enrollment- Benefits

Lockton is hiring Temporary Customer Service Specialists to support our 2026 Annual Enrollment season!

As part of Lockton's BCInsourcing team, you'll have the opportunity to make a meaningful impact by helping employees across the country understand their benefit options and make informed decisions during their company's annual enrollment period.

We are seeking customer-focused professionals who enjoy helping others, communicate confidently, and are comfortable working in a fast-paced, technology-driven environment. Experience in customer service, employee benefits, or insurance is preferred.

Licensed and non-licensed opportunities are available.

Compensation

Licensed Life & Health Insurance Professionals: $22.00-$24.00 per hour

Non-Licensed Professionals with Benefits or Customer Service Experience: $18.00-$21.00 per hour

What You'll Do

After completing paid training, you will conduct individualized benefits review sessions by phone and provide employees with clear, knowledgeable support throughout their open enrollment process.

Responsibilities include:

• Helping employees understand their available benefit options
• Conducting individualized benefits review sessions by phone
• Answering questions and providing accurate information
• Guiding employees through the enrollment process
• Using multiple computer systems and communication platforms to document and support each interaction
• Providing a professional, positive customer experience

What We Offer

• Paid training - Training is provided in person at our Overland Park, Kansas office or remotely for eligible non-local hires.
• Competitive hourly pay - Temporary W-2 position with weekly pay.
• Consistent schedule - Monday through Friday with no weekend requirements.
• Company-provided equipment - Equipment needed to perform the role will be provided.
• Supportive team environment - Join an experienced team dedicated to helping employees successfully navigate their benefits.
• Bonus opportunities

Retention Bonus: $100-$200 VISA Gift Card (for meeting end-of-assignment expectations)

Referral Bonus: $100 VISA Gift Card for each hired referral

Assignment Details

• Assignment Period: October-November 2026
• Hours: 40 hours per week
• Schedule: Monday-Friday
• Shift Window: Shifts will be scheduled between 7:00 a.m. and 7:00 p.m. Central Time
• Location: Overland Park, Kansas or Remote
• Travel: No travel required

Full-time attendance and commitment are required for the duration of the assignment. Attendance is essential during both training and the enrollment period.