Casinos, Customer Support/Service, Gaming, Hotel Reservation, Record Keeping, Revenue Growth, Sales, Telephone Skills, Time Management
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Greet and complete established check-in procedures for arriving guests, using both manual and computerized methods, ensuring guests are satisfied with their room placement.
- Facilitates guest departure (check-out) by following established manual and computer procedures to close guest accounts properly.
- Calculates and/or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods. Present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Answers inquiries and accepts reservations, both in person and by telephone. Accurately disclosing hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy, and revenue.
- Maintains good guest relations by keeping abreast of all in-house and community events to answer questions.
- Control cash transactions at the front desk and maintain complete responsibility for cash bank.
- Maintain a friendly, helpful, and courteous demeanor at all times.
- Performs other duties as assigned by management.
- Informs guests about services and facilities available.
- Distributes information to guests.
- Answer phones and make wake-up calls.
- Other duties may be assigned.
QUALIFICATIONS
- Must be at least 18 years of age.
EDUCATION AND/OR EXPERIENCE
- A high school diploma or equivalent is required.
- Previous customer service and front desk experience preferred.
- Must be certifiable through the Arizona Department of Gaming and the Cocopah Tribal Gaming Office
Responds professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries concerning reservations, hotel or casino information, and guest concerns. The temporary position may be scheduled up to 40 hours per week with benefits, may be needed for a period of up to 12 weeks or the position would conclude upon coverage is no longer required.