Position Title: Front Desk Support Staff (Temporary – 8–12 Weeks)
Location: Hilton Head, SC
Schedule: Monday – Friday | 8:30 AM – 5:00 PM
Position Summary:
Seeking a professional and highly organized Front Desk Support Staff member for a short-term 8–12 week assignment. This role is essential to daily clinic operations, supporting providers, patients, scheduling, and financial processes.
Scheduling & Administrative Support
Centralize scheduling for psychiatrists, nurse practitioners, clinicians, and service staff
Make reminder, cancellation, and rescheduling calls
Complete and process patient intakes
Answer and route incoming calls
Manage mail, faxes, and client correspondence
Provide clerical support including reports and scheduling
Ensure annual EMR documentation and electronic signatures are completed
Financial Responsibilities
Conduct annual client financial reviews
Route accounts receivable and maintain daily cash logs
Update CIS and complete ticket corrections
Maintain financial ledgers and post payments
Collect payments and complete daily deposits
Review balances with patients and encourage payment
Update insurance and payment information at each visit and annually
Clinic & Telehealth Support
Communicate with telehealth staff and coordinate services
Gather and relay required patient information to providers
Cross-train and provide coverage for administrative staff as needed
Maintain office equipment, inventory, and professional lobby presentation
High school diploma with two (2) years of clerical experience; OR
Associate degree in related field; OR
Three (3) years of clerical experience
Spanish-speaking ability strongly desired
Experience in a healthcare or behavioral health setting preferred
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