Temporary IT Service Desk Technician

National Public Radio

Washington, DC

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JOB DETAILS

SKILLS

Apple Macs, Authentication, Computer Workstations, Content Management Systems (CMS), Customer Support/Service, Ethernet, Fleet Management, Help Desk, Identify Issues, Identity Data Management, Information Technology & Information Systems, Manufacturing Data Management, Microsoft Access Database, Microsoft Active Directory, Microsoft Exchange Server Administration, Microsoft Windows Operating System, Mobile Devices, Mobile Operating System, Network Support, Peripheral Hardware, Policy Development, Production Support, Service Level Agreement (SLA), Systems Administration/Management, Technical Services Management, Technical Support, VPN (Virtual Private Network), Wi-Fi

LOCATION

Washington, DC

POSTED

1 day ago

End-User Support & Diagnostics: Resolve technical incidents for in-person and remote staff, diagnosing and troubleshooting computers, mobile devices, operating systems, applications, and peripheral hardware across PC and Mac platforms.Network & Infrastructure Support: Diagnose and resolve localized network connectivity issues (ethernet, Wi-Fi, VPN) Identity & Access Management: Administer accounts and access controls using Active Directory, MS Entra, Exchange Admin Center, and multi-factor authentication policies. Systems Administration & MDM: Deploy, configure, and maintain workstation fleets using endpoint management systems for Windows and Mac. Incident Ownership & SLAs: Monitor, triage, and take complete ownership of incoming service desk tickets, ensuring all requests are met within established Service Level Agreements (SLAs). Production & CMS Support: Provide technical troubleshooting and support for internal and hosted Content Management Systems (CMS) and specialized production ...IT, Technician, Service Desk, Technical, Service, Management, Technology

About the Company

National Public Radio

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