Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures.
Responsibilities:1. Initial Tier 1 resource for dealing with technical issues and call tickets for end users, either in person or via telephone.
2. For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution.
3. Monitor system performance alerts and notify appropriate IT resources when anomalies are found.
4. Identify technical support trends which require immediate attention.
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
• High School/GED required
Experience
• No experience required.
Licenses/Certifications
• None
Tools & Equipment:
• General Office Equipment
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.
Sheetz is a family owned convenience store chain based in Altoona, Pennsylvania. For nearly 60 years, our mission at Sheetz has been to meet the needs of customers on the go. Of course, many things have changed over the years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed over the years is our commitment to our customers, our employees and the communities in which we operate.