The Temporary Patient Service Coordinator plays a vital role in supporting patient care within Radiation Oncology, with the ability to assist and transfer patients to other specialties within our group as needed. This position requires a highly organized and compassionate individual with excellent communication and customer service skills and is bilingual in Chinese (Mandarin & Cantonese). The Patient Service Coordinator will be responsible for providing exceptional patient support, ensuring smooth appointment scheduling, and assisting with a variety of administrative tasks that contribute to the delivery of high-quality care.
Primary Responsibilities
Patient Communication & Support
- Answer incoming phone calls, take accurate messages, and direct calls appropriately.
- Respond to inquiries from patients, vendors, insurance companies, and healthcare providers.
- Provide patients with information regarding appointments, procedures, and treatment plans.
- Assist patients in navigating the healthcare system and resolving concerns with empathy and professionalism.
- Transfer patients to the appropriate specialty department within the group as needed.
Patient Registration & Scheduling
- Request and obtain medical records for new patients.
- Scan and upload medical records and insurance cards into the electronic health record system.
- Register new patients in Aria and Practice Fusion.
- Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-up visits.
- Coordinate imaging appointments and request necessary authorizations.
- Notify patients of appointment details (date, time, and location).
- Request and track CDs of imaging studies.
- Verify patient insurance coverage on a regular basis, particularly for patients undergoing treatment.
Administrative Support
- Fax consult letters, follow-up notes, and summaries to referring physicians.
- Prepare and send medical records to other providers or entities upon receipt of a signed release of information.
- Support general office functions, including data entry, filing, and record maintenance.
Qualifications
- Education: High School Diploma or equivalent required.
- Experience: 2+ years of medical office experience, preferably in a specialty clinic or hospital-based department.
- Language Skills: Bilingual Mandarin and Cantonese required.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with Electronic Health Records (EHR), especially Aria and Practice Fusion, preferred. Strong computer and typing skills required.
- Communication Skills: Excellent verbal and written communication skills, with strong interpersonal and customer service abilities.
- Organizational Skills: Highly organized, detail-oriented, able to effectively prioritize tasks and manage multiple deadlines.
- Customer Service: Demonstrated ability to remain calm, professional, and effective in high-stress situations.
- Teamwork: Capable of working independently and collaboratively in a fast-paced clinical setting.
Flexible work from home options available.
Novellis Health is a thriving, independently physician-owned and managed private practice—join our stable, growing team focused on community-based patient care.