Temporary Patient Service Representative

Client Overview:
Our client is one of the largest vertically integrated ophthalmology administrative services organizations in the Mid-Atlantic region and is seeking a Temporary Patient Service Representative to join its fast-paced office. With more than 80 locations, the organization is looking for a healthcare professional with prior medical office experience, strong customer service skills, and an interest in career growth.

Salary/Hourly Rate:
$21/hr

Position Overview:
The Temporary Patient Service Representative will support front-office operations by managing patient interactions, scheduling logistics, and serving as a liaison between physicians, patients, and clinical teams. The ideal candidate can work well under pressure, take initiative, and provide a welcoming experience while supporting the Office Manager.

Responsibilities of the Temporary Patient Service Representative:

• Assist the manager with maintaining medical inventory and placing orders for supplies as needed.
• Answer or refer inquiries appropriately.
• Perform patient intake and check-out procedures.
• Obtain all appropriate patient consent forms.
• Schedule patient visits and tests.
• Collect co-pays and outstanding balances.
• Maintain a general understanding of billing and insurance processes.
• Verify insurance information, benefits, referrals, and eligibility.
• Request prior authorizations.
• Interface with commercial and federal/state payers to verify patient coverage.
• Enter patient data into PMS and EMR systems.
• File medical charts.
• Maintain a clean and organized reception area.
• Assist other administrative and clinical staff as needed.
• Comply with all practice procedures and protocols.
• Provide immediate service recovery by taking ownership of issues, resolving them when appropriate, and escalating to the Office Manager or Front Desk Supervisor when necessary.
• Provide patients with and interpret patient rights and responsibilities.

Required Experience/Skills for the Temporary Patient Service Representative:

• Must be able to work in a fast-paced environment.
• Must be able to work with minimal supervision.
• Strong attention to detail.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Previous medical office experience required.
• Ability to commute to other local offices as needed.

Preferred Experience/Skills for the Temporary Patient Service Representative:

• 3 years of experience in a medical office setting.
• Experience utilizing EMR systems.

Education Requirements:

• High School Diploma or equivalent required.
• Bachelor's degree preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 408907