Temporary Team Lead

Temporary Team LeadYour potential has a place here with TTEC's award-winning employment experience. As a Temporary Team Lead working remotely in United States, you'll be a part of bringing humanity to business.At TTEC, we're all about Human Experience. Elevated. As Team Lead working hybrid as needed by the business, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll DoDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll prepare individuals for success by effectively teaching skills, reinforcing knowledge, and assessing readiness, while creating an engaging environment that supports performance and retention. You'll motivate your team to make sure they're on track to meet performance goals while ensuring a consistently high-quality customer experience. You'll answer associate's questions, issues, and customer escalation as you're the first line manager for your team.You'll report to the Ops Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You'llCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projectsManage multiple, complex, ongoing tasks, systems and projects while monitoring absence and attendance of your teamMotivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well doneHave an active Resident State Health Insurance LicenseWhat You Bring to the RoleAn active Resident State Health Insurance LicenseAssociate degree, technical school or equivalent work experiencePromote a performance-driven culture and always work towards reaching for amazingUtilize cutting edge technology to analyze team performance metrics, identify trends, and support data-driven decision-makingA high level of flexibility and resilience, with the ability to thrive in changing environments and manage performance effectivelyEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksMentor and inspire othersCustomer-focused mindsetComputer experience with MS Office, customer relationship management applications, and learning management systems.Excellent verbal and written communication skills, with the ability to clearly articulate information, deliver effective coaching, and engage diverse audiencesWhat You Can ExpectKnowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer growth and lots of learning opportunities for aspiring mindsAnd yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise youVisit TTEC Jobs for more information.About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.Location/Division Austin, Texas, Remote Job Requisition 04CSL Work From Home Yes