Tenant Account Specialist

We are seeking a detail-oriented and customer-focused Tenant Account Specialist to join our growing team. In this role, you'll be an essential part of the resident experience by ensuring account accuracy, supporting lease administration, processing move-outs, coordinating security deposit refunds, and providing exceptional customer service throughout the resident lifecycle.

Why Join Gemstone Communities?

We believe our team members are our greatest asset. That's why we offer a competitive compensation and benefits package, including:

• Competitive pay
• Eligibility for quarterly performance bonuses
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Opportunities for advancement and career growth within a growing company

What You'll Do

As our Tenant Account Specialist, you will:

• Audit lease and move-in documentation to ensure accuracy, completeness, and compliance with company policies.
• Maintain and update resident account information and records.
• Process resident account adjustments and maintain organized resident files.
• Assist residents with setting up recurring payments and process payments received by phone.
• Answer resident questions regarding account balances, payment history, and account activity.
• Coordinate resident move-outs and prepare security deposit refunds and disposition statements.
• Review move-out charges for accuracy and communicate with former residents regarding final account balances.
• Assist with lease renewal preparation and processing.
• Process reasonable accommodation and reasonable modification requests in accordance with Fair Housing laws.
• Maintain confidential resident records and documentation.
• Partner with community management teams to support resident account needs.
• Assist with reporting, special projects, and other administrative duties as assigned.

What We're Looking For

• High school diploma or equivalent required; Associate degree preferred.
• Previous experience in property management, leasing, customer service, or an administrative role preferred.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Proficiency with Microsoft Office and property management software.
• Knowledge of Fair Housing regulations is a plus.
• Ability to maintain confidentiality and exercise sound judgment.

If you're organized, customer-focused, and looking to grow your career with a company that values professionalism and teamwork, we'd love to meet you.