Tenant Service Coordinator (CRE)

Job Title

Tenant Service Coordinator (CRE)

Job Description Summary

Located in the heart of Hell's Kitchen, this 1.8 million square foot Class A office property is currently under the management of a Court-Appointed Receiver and entering an exciting new chapter. Ownership is executing an aggressive value-add strategy focused on significant capital investment, operational improvements, and leasing activity designed to reposition the asset within the New York City office market.

We're looking for an energetic, highly organized professional who enjoys working with people, solving problems, and keeping operations running smoothly. This position offers exposure to all aspects of commercial property management, making it an excellent opportunity for someone looking to build a long-term career in commercial real estate.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

What You'll Do

As the Tenant Services Coordinator, you'll serve as the first point of contact for tenants while supporting the Property Management team with daily building operations.

Responsibilities include:

• Serve as the primary point of contact for tenant inquiries and service requests
• Coordinate and track work orders from initiation through completion
• Build strong relationships with tenants by providing exceptional customer service
• Support the Property Management team with day-to-day building operations
• Process invoices and assist with accounts payable activities
• Maintain tenant records, certificates of insurance, vendor documentation, and property files
• Assist with move-ins, move-outs, and tenant onboarding
• Coordinate meetings, prepare correspondence, and support general office administration
• Assist with vendor scheduling and contract administration
• Support budgeting, reporting, and special projects as assigned
• Help coordinate tenant events and communication initiatives
• Perform regular walkthroughs of the property to identify operational or tenant service issues

What We're Looking For

Required Qualifications

• Bachelor's degree from an accredited four-year college or university
• Minimum of one (1) year of professional work experience
• Excellent organizational skills with strong attention to detail
• Outstanding customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook
• Positive attitude, strong work ethic, and willingness to take initiative

Preferred Qualifications

Experience in one or more of the following is highly preferred:

• Commercial real estate or property management
• Accounts payable or accounting support
• Office management or executive administrative support
• Corporate facilities or workplace operations
• Tenant services or customer service
• Hospitality or hotel operations

Also preferred:

• Active participation in industry organizations or charitable/community involvement
• Interest in pursuing a long-term career in commercial real estate

Who Will Succeed Here

The ideal candidate is someone who enjoys being the person others rely on to keep things organized and moving forward. You're proactive, dependable, and don't wait to be asked to solve problems. You communicate professionally, take pride in delivering exceptional service, and are excited by the opportunity to learn every facet of commercial property management while contributing to the success of a landmark Manhattan office property.

KEY COMPETENCIES
1. Communication Proficiency (oral and written)

2. Customer Focus (internal and external)

3. Organization Skills

4. Interpersonal Skills

5. Initiative

6. Multi-tasking

IMPORTANT EDUCATION
High school diploma/GED equivalent; Bachelor Degree preferred

IMPORTANT EXPERIENCE
Customer service experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS
Proficiency in Microsoft Office Suite
Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $32.65 - $38.416538

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email 

Accommodations@cushwake.com?subject=Accommodations

. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”