Trinity Partners – Atlanta seeks a Tenant Services Coordinator to join our team. We are looking for an individual with a positive outlook, excellent verbal and written communication skills, strong prioritization and organizational skills, great attention to detail, and superior computer skills (Microsoft Office, including Word, Excel, and Outlook). We prefer a bachelor’s degree, but also value work experience. We pride ourselves in providing our clients – building owners and tenants – with the highest level of customer service. Our ideal candidate is a hands-on, team player who is motivated by a dynamic work environment. Responsibilities - Assist the property management team in all aspects of managing multiple properties.
- Receive all tenant requests, log, and dispatch all complaints to the necessary maintenance personnel and vendors.
- Work with vendors to maintain tenant satisfaction concerning complaints. Follow up with tenants promptly.
- Outline work to be performed by vendors. Obtain bids from different vendors and choose the appropriate vendor to perform work (with the Property Manager’s approval).
- Prepare and coordinate the execution of vendor contracts in strict accordance with Trinity Partners’ policies. Complete the process by maintaining the necessary documents electronically.
- Receive, log, and properly code all invoices and review them with the Property Manager for approval. Check all invoices for accuracy; work with accounts payable and vendors on clearing up any billing problems.
- Receive and keep up-to-date files on all work orders from tenants, correspondence, lease files, tenant insurance, service contract files, and associated reminders in MRI/Yardi or other accounting software.
- Assist in preparing monthly reports, annual business plans, and budgets.
- Work with the Property Manager and maintenance team on tenant construction, including tenant renovations, white-box construction projects, and general building rehabilitation.
- Process and maintain good records for all security devices, including keys and access fobs.
- Review and research aged receivable reports. Work with tenants and the accounting department to resolve any aged items.
- Maintain current and complete certificates of insurance for all tenants and all vendors in electronic files.
- Create and update tenant manuals and distribute them accordingly.
- Prepare general correspondence, including action agendas, tenant invoices, tenant service requests, and other miscellaneous forms.
- Prepare and coordinate action agenda items with the Property Manager and building maintenance personnel.
- Perform all general office duties, including answering telephones, upkeep of equipment, and ordering supplies.
- Assist with tenant relations functions as assigned.
- Be available for company and team meetings as required.
- Handle other duties as assigned.
Requirements - Bachelor’s degree preferred
- Advanced understanding of the Microsoft Office Suite, including Word, Excel, and Outlook
- Exceptional professional verbal and written communication and interpersonal skills
- Excellent analytical, written, and oral communication skills
- Strong organizational, data collection, validation, and auditing skills
- Team-oriented mindset; willingness to work with a diverse set of service lines and colleagues
- Keen eye for detail; ability to check behind yourself and edit, self-correct, and keep company best practices front and center
- Ability to multitask and work efficiently with tight deadlines
- Engaging attitude, flexible nature, and willingness to problem-solve
- Strong time management skills
- Valid driver's license required
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