Position Overview:
Ultimate Staffing Services is actively seeking a dedicated and highly organized Tenant Services Coordinator to join their client's dynamic property management team in Colorado. This role is pivotal in building strong tenant relationships, ensuring high-quality service delivery, and supporting daily property operations. The ideal candidate is service-oriented, detail-driven, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities:
- Serve as the primary point of contact for tenants; respond to inquiries, concerns, and service requests promptly and professionally.
- Coordinate with property management staff, maintenance teams, and third-party vendors to resolve tenant issues efficiently and ensure property standards are maintained.
- Maintain accurate and up-to-date records of tenant interactions, service requests, and resolutions.
- Assist with tenant communications, events, and satisfaction initiatives.
- Provide administrative support to property management operations, including contract preparation and tracking tenant and vendor Certificates of Insurance.
- Answer, screen, and route incoming calls with professionalism and courtesy.
- Maintain current tenant and property contact information.
- Respond to tenant requests calmly and courteously, fostering positive and professional tenant relationships.
- Prepare correspondence, reports, and meeting materials for internal and external stakeholders.
- Coordinate and participate in new tenant orientation meetings, reviewing move-in requirements, property information, and building policies.
- Manage office supply inventory, including ordering supplies and monitoring pricing for cost efficiency.
- Support office equipment maintenance and manage postage and mailing supplies.
- Conduct routine inspections of tenant spaces, common areas, and building grounds to ensure cleanliness, safety, and maintenance standards are met.
Qualifications:
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Prior experience in property management, tenant services, or customer service preferred.
- Ability to handle conflict with professionalism, discretion, and empathy.
- Proficiency in Microsoft Office; experience with property management software is a plus.
Requirements:
- Work Hours: Monday - Friday 8 am to 5 pm Onsite
Additional Details:
- Temp to Hire Opportunity
- Background check and drug screen required
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.