Tenant Services Coordinator

Monument Realty is seeking a detail-oriented individual with an interest in commercial real estate to join our team as Tenant Services Coordinator. Since 1998, Monument Realty's successes have differentiated us in the market — a bold vision, innovative thinking, and a smart approach to addressing the complexities of a fast-moving, demanding business. Our portfolio includes commercial office, hotel, retail, and residential projects — many of which have earned industry awards and accolades. Today our portfolio includes more than eight million square feet of Class A office space, 400,000 square feet of retail, 8,000 residential units, and a number of hotel properties with a total market value of more than $8 billion.

Summary Description: Coordinate the day-to-day delivery of property services to tenants while emphasizing a positive response to tenant concerns.

Primary Duties/Responsibilities:

• Work Order Management
• Perform regular building inspections
• Code all invoices for various properties and follow up with vendors to resolve billing issues
• Create tenant billbacks as needed
• Distribute monthly tenant statements
• Coordination and planning of tenant events and building activities
• Responsible for certificate of insurance tracking and management for both tenants and vendors
• Management of tenant contact lists
• Responsible for access control management
• Serves as point of contact for tenants in the buildings
• Communicates with building engineers and other onsite staff to address tenant concerns and requests
• Manages and promotes tenant conference center
• Maintains and updates vendor contracts
• Carries out other duties as assigned by the Property Manager

Education & Experience:

• 1-3 years of prior commercial real estate experience
• Associate's or Bachelor's degree

Skills:

• Good interpersonal and communication skills
• Strong writing skills
• Comfortable navigating Microsoft Office
• Highly organized and self-sufficient
• Eager to provide a high level of customer service

Monument Realty is a fully integrated real estate company dedicated to delivering the best financial returns, services, and products for our investment partners, clients, and customers. Drawing from a wealth of experience across multiple disciplines, we offer a creative approach to a diverse mix of real estate projects throughout the highly competitive Washington, DC market.

For two decades, bold, innovative, and smart have defined our approach as a best-in-class real estate developer and owner.