Tennis Proshop Administrator (Full Time)

The Tennis Proshop Administrator provides superior customer service to members and guests using the Tennis area. Ability to multi-task, greeting, checking- in guests/members, professional telephone skills, ability to write legibly. Individual stands during work shift.

Company Background:

Pebble Beach Company, ("PBC" or "The Company") headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

Essential Duties & Responsibilities: ·

• Check guests and members into facility.
• Maintain and organize tennis and pickleball retail displays to club presentation standards.
• Manage retail inventory - receiving, tagging, stock counts, reorder points, and seasonal markdowns.
• Process retail sales transactions accurately, including member account charges and guest payments.
• Coordinate with vendors on apparel, equipment, and stringing supply orders.
• Conduct regular inventory audits and reconcile discrepancies with the Club Manager.
• Accurately charge member accounts and process guest payments for tennis lessons, pickleball lessons, court fees, and retail purchases.
• Sell and charge for food & beverage items served in the Tennis Pavilion.
• Maintain accurate daily POS reconciliation and resolve billing discrepancies promptly.
• Track and report lesson revenue, court usage fees, and retail sales to the Club Manager.
• Maintain bathrooms and locker rooms to a five-star standard, including hourly inspections, restocking of amenities, and coordination with housekeeping/facilities on deeper cleaning needs.
• Ensure equipment storage areas, ball machines, and loaner equipment are clean, organized, and in good repair.
• Manage the daily court reservation system for tennis and pickleball, including member bookings, waitlists, and guest play.
• Coordinate lesson scheduling between members and teaching professionals.
• Serve as the primary point of contact for member inquiries, requests, and concerns related to tennis and pickleball operations.
• Enforce club rules, dress code, and court etiquette consistently and diplomatically.
• Help execute all club tennis and pickleball events, including member-guest tournaments, mixers, and clinics.
• Coordinate event logistics with Food & Beverage, including ordering and charging for event catering and refreshments.
• Maintain accurate records of court usage, lesson revenue, retail sales, and event participation.
• Order and manage supplies for the tennis/pickleball operation within budget guidelines set by the Club Manager.
• Renting Bicycles and communicating with Adventures By The Sea.
• Notify Engineering department of any needed repairs and maintenance.
• Pick-up and deliver department mail in mail room.
• Log-in lost items and take to "lost and found" in Housekeeping.
• Answer telephone and take messages.
• Maintain organization and necessary supplies at front desk.
• Tally and record sales from SMS report and send to night auditor. (PM only)
• Comply with all Pebble Beach Company safety and health policies and procedures.

Absolutely Required Skills:

• Professional telephone etiquette.
• Must have computer skills and be able to use Excel, POS, SpaSoft, Word, Canva.
• Ability to lift up to 40 lbs. (retail stock, event equipment).
• Ability to work outdoors in varying weather conditions.
• Ability to work a flexible schedule, including weekends and holidays also required.
• Ability to stand, walk, and move throughout outdoor and indoor club facilities for extended periods.
• CPR certification within 90 days of hire.

Why work for Pebble Beach Company:

• Competitive Pay: $22.90/hour.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.