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Skills
Administrative Skillsunmatched
Beveragesunmatched
Billingunmatched
Car Rentalsunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
Employee Assistance Planunmatched
Facilities Managementunmatched
Flexible Spending Accountsunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Life Insuranceunmatched
Microsoft Excelunmatched
Multitaskingunmatched
Operational Supportunmatched
Operationsunmatched
Organizational Skillsunmatched
Point of Sale (POS) Systemsunmatched
Record Keepingunmatched
Regulationsunmatched
Retailunmatched
Retail Managementunmatched
Retail Operationsunmatched
Scholarshipunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Time Managementunmatched
Vision Planunmatched
Description
About the Role:
The Tennis Shop Supervisor supports the daily operations of the tennis shop and facility, ensuring a high level of service for members and guests. This role combines retail operations, administrative responsibilities, and front-line customer service to create a welcoming and efficient tennis environment.
Retail & Shop Operations
Perform daily shop attendant duties, including restocking drinks, snacks, and retail merchandise
Operate the retail point-of-sale (POS) system accurately and efficiently
Receive and process incoming merchandise (hard goods), maintain inventory, and handle special orders
Maintain cleanliness, organization, and presentation of the shop
Prepare and serve beverages, including alcoholic beverages, in accordance with club policies and local regulations
Customer Service & Member Experience
Provide exceptional, professional customer service to members and guests
Greet members and guests, assist with inquiries, and direct them to assigned courts
Facilitate clear and timely communication between members and tennis staff regarding scheduling, programs, and general inquiries
Support a welcoming and organized atmosphere within the tennis facility
Court & Facility Coordination
Monitor court sheets and assist with court assignments and scheduling
Track and enter court usage data accurately
Communicate court availability, changes, and updates to both members and tennis staff
Oversee general facility activity during shifts to ensure smooth operations
Administrative & System Management
Process billing for all tennis programs using Northstar
Manage and create tournament and event registrations within Northstar
Ensure drink and food requisitions are completed accurately and submitted in a timely manner
Maintain accurate records and reporting using Microsoft Excel
Requirements
Strong customer service and interpersonal skills
Excellent communication skills, with the ability to coordinate effectively between members and staff
Experience with retail operations and POS systems preferred
Proficiency in Microsoft Excel (intermediate to advanced)
Experience with Northstar or similar club management software is a plus
Strong organizational skills and attention to detail
Ability to multitask and work in a fast-paced environment