Terminal Manager

The Manager is responsible for ensuring the daily functions are carried out effectively and safely while meeting all schedules, key performance indicators and profitability of the Service Center. The CSC Manager will lead, develop and motivate the centers personnel, provide forecasting and budgeting, perform daily audits of various functions, support drivers, the shop, office and EHS staff and be a liaison with other sites and all corporate functions.

Essential Job Functions:

• Maintain DOT regulatory, and company Safety Policy compliance

• Manage, develop, and communicate to upper management KPIs relative to the Terminal Managers scope of responsibilities

• Develop, maintain, and exceed fiduciary budgets

• Evaluate processes and procedures and make necessary recommendations for changes as well as enforcing their compliance

• Resolve customer concerns and disputes in a timely manner

• Provide direction, guidance, and counseling to drivers, fleet managers, shop supervisors, technicians, and customer service representatives

• Work across departments to provide continuous improvement plans as related to enhancing the company's profitability by (but not limited to):

• Ensuring profitability of the service center by analyzing and controlling costs

• Reviewing and making changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible

• Submitting various financial and operational reports and action plans as required

• Working with and support the vice president of sales and the business development managers to grow our profitable business

• Assisting business development managers in the identification, acquisition, and retention of customers

• Developing and growing business relations with customers

• Preparing and implementing action plans to ensure planned productivity and service goals are achieved

• Overseeing work schedules for all personnel and maximizing available work hours

• Preparing and managing safety, security, and loss prevention procedures in accordance with Company, OSHA, and DOT guidelines

• Responsible for the clean and safe working condition of the facility and equipment

• Interpreting, implementing, and enforcing Company SOPs, policies, and procedures

• Carries out other duties as assigned by the VP of Operations or COO as required