Terminal Manager

SUMMARY: Manage the operational and fiscal activities of the regional facility. Plan and develop systems and procedures to improve the operating quality and efficiency of the terminal. Supervise staff in accordance with company policies and procedures. Responsible for hiring, training, and coaching employees.

PRIMARY RESPONSIBILITIES

• Manage the operational and fiscal activities of the terminal to include: staffing levels, budgets, and financial goals.
• Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
• Analyze and document business processes and problems. Develop solutions to enhance efficiencies.
• Coordinate and implement solutions from process analysis and general department projects.
• Direct staff in the development, analysis, and preparation of reports.
• Supervise staff in accordance with company policies and procedures.
• Conduct interviews, hire new staff, and provide employee orientation. Maintain appropriate staffing levels.
• Coach and provide career development advice to staff.
• Establish employee goals and conduct employee performance reviews.
• Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
• Assist staff to resolve complex or out of policy operation problems.
• Schedule and conduct safety meetings with employees.
• Responsible to meet department productivity and quality goals.
• Communicate with Senior Management regarding terminal operations.
• Complete human resources paperwork and maintain employee files.
• Monitor, schedule, and complete preventative maintenance as required for all vehicles assigned to the terminal.
• Review Vehicle Inspection Reports daily and schedule repairs as needed.
• Evaluate driver reported accidents and breakdowns. Determine course of action based on severity of accident or breakdown. Communicate with local authorities, and the Safety Manager to authorize tow service, repairs, and insurance adjuster as needed.
• Actively support the Safety Process geared to reduce driver preventable accidents and injuries. Communicate and promote a safe working environment. Complete Supervisor safety incident reports, and thoroughly investigate accidents to determine root cause.
• Other duties as assigned.