The Terminal Operations Manager oversees daily terminal, concourse, ground transportation, and related operations at a major airport serving over 4 million passengers annually.
Responsibilities include ensuring safety and security compliance, managing airline and passenger services, overseeing concessions, VIP programs, parking, and ground transportation, and coordinating emergency responses.
The role requires strong leadership, communication, and customer service skills, with a focus on enhancing guest experience and operational efficiency.
Qualifications include a bachelor’s degree in relevant fields, 3+ years of supervisory experience in airport or hospitality operations, and ability to work flexible hours.
Knowledge of airport regulations, security practices, and stakeholder collaboration is essential.
The position involves physical work, outdoor inspections, and being on-call for emergencies, with certifications like NIMS and a valid driver’s license preferred.