Terminal Operations Manager

Overview:

Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

 

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

 

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

 

Work Arrangement:

 

Onsite, including flexible hours based on the vessel schedules.

 

Why Join Crowley?

Lead the safe and efficient movement of cargo through a critical maritime gateway while driving operational excellence across terminal and vessel operations. As a Terminal Operations Manager, you'll oversee cargo handling, facility and equipment readiness, workforce leadership, and regulatory compliance, ensuring seamless coordination between port operations, maintenance, logistics, and customer stakeholders. This highly visible role offers the opportunity to influence terminal performance, develop high-performing teams, build relationships with labor and regulatory partners, and play a key role in delivering exceptional service to customers while supporting the success of a dynamic global supply chain.

What You'll Do:

Responsible for managing the port and/or terminal operations by ensuring the safe discharge, organization, storage, and movement of cargo throughout the terminal.

Responsibilities:

Key Responsibilities:

• Coordinates, organizes and controls the safe load and discharge of vessel.
• Oversee the maintenance and repair of both the facilities and equipment in addition to conducting regular facility inspections.
• Interact with the yard, maintenance, Freight Services and Equipment Control departments to coordinate the movement of cargo and marine operations personnel in other locations.
• May interact with vessel operations and other terminals for scheduling.
• Maintain working relationship with union officials, stewards, employees and non-union personnel through proper administration of all policies and Collective Bargaining Agreement.
• Maintains working relationships with State and Federal regulatory agencies in the proper operation and certification of the facility.
• Periodically audit and update all terminal plans and check lists.
• Oversee and participate in the hiring, training and evaluation of personnel.
• May conduct customer tours and sales calls as requested which you would directly coordinate the service requirements.

Qualifications:

Education & Credentials:

Bachelor’s degree in business, transportation, or a related field’ or a combination of post-high school education and experience.

Experience:

5 to 10 years working in terminal, logistics and stevedoring operations; 3 to 5 years in a supervisory or management position. Experience administering a collective bargaining agreement (CBA) preferred.

Technical Skills:

Proficient with Microsoft Office products, including Word, Excel, and Outlook.

Other:

• Bilingual skills are preferred.
• Valid Transportation Worker Identification Card (TWIC) credential is required.
• Also, subject to a Motor Vehicle Records (MVR) check to obtain your driving history.
• Do you have a Valid Transportation Worker Identification Card (TWIC) credential?
• 10% travel to local islands, USVI, and BVI.

Working Conditions:

Works both inside an office environment and also outside in conditions of both high and low temperatures. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and be able to climb ladders. May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.

What We Offer? 

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

 

Our Total Rewards include:

 

• Competitive pay with recognition programs 
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.