Terminal Provisioning Specialist

The Company

Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. Processing over US$70 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.

Headquartered in Auckland, New Zealand, we have an impressive global network operating out of 14 locations including the US, UK, Australia, Singapore and Canada.

The Role:

We are looking for Permanent Full-Time Provisioning Specialists for our new regional office in Phoenix, Arizona. The emphasis for this role is on Customer Support, Technology Logistics, and Detail Orientation.

Business operation hours are from 8:30 AM to 5:00 PM Monday to Friday and this will be an onsite role in Central Phoenix. The compensation for this W2 full-time employment will be $20-21 per hour.

Key responsibilities include, but not limited to:

• Action account requests from the Sales team for Windcave terminal products ranging from Unattended, to Retail EFTPOS for potential and existing customers for their integration with Windcave, whilst maintaining a high standard of work ethic and professionalism to exceed customer and internal Windcave expectations.
• BIOS Load stock as required and ensure there is sufficient BAU hardware and projected sales within internal SLA
• Fault Analysis of terminals as per documentation within internal SLA
• Provide further assistance as required by the Team Leader to ensure a smooth operation of the Activations Team.
• General: Keep Jira, CRM and other Windcave systems up to date with accurate data. Maintain a high level of attention to detail when setting up accounts. Ensure all client interaction (including responses to enquires) is highly professional and responsive. Contribute to the positive and smooth operation of the activations team. Other duties as set by management.

To be successful in this role you will need to have:

• Previous logistics experience in the technology industry a big plus but not required
• Ability to understand core concepts of technology hardware logistics
• Keen sensitivity to customer needs
• Determination to commit effort and the passion to achieve set goals
• Willingness and enthusiasm to learn new systems
• Motivation to be a team player
• High commitment to focus and detail orientation

This is what you can expect working with us:

• Competitive salary with benefits including Medical, Dental, Vision, Life, and matching 401K
• Paid Sick Time and Vacation Time
• A gateway to a promising and long-term career in one of the fastest growing payment solutions provider
• You will get all the training you require once hired and plenty of mentoring for your professional development
• Free monthly parking available

If you can see yourself becoming a Software Tester, Technical Business Analyst, or Infrastructure Specialist in the future, this position could be the perfect starting point.

Windcave prefers to promote internally and rewards effort and quality for those who want to progress their career.

Headquartered in New Zealand, Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions to major corporate, banking and SME clients globally. Processing over US$90 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific. With an impressive global presence, we have offices in New Zealand, USA, UK, and Australia.