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Skills
Analysis Skillsunmatched
Biomedicineunmatched
Customer Support/Serviceunmatched
Hospitalunmatched
Identify Issuesunmatched
Implantsunmatched
Knowledge Baseunmatched
Logisticsunmatched
OEM (Original Equipment Manufacturer)unmatched
On Callunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Team Playerunmatched
Training Programunmatched
Description
The purpose of this position is help facilitate the coordination of surgical assets and inventory to ensure all surgical requirements are met. They work closely with the Field Operations Manager and sales organization to ensure surgical assets and inventory are properly tracked and moved from the different customer locations, office, etc. with the goal of optimizing local field consignment.
Essential Duties and Responsibilities
Works closely with Sales Team, Surgeons, Operating Room Personnel, Central Processing, and Biomedical and other personnel
Partners closely with ATEC Field Operations Manager, ATEC Field Operations, and Customer Service team
Responsible for aligning with Field Operations Manager/ATEC Field Operations to outline daily route of set/inventory movements
Required to take pictures and track of all set/inventory movements via Trello or whatever inventory system is in place with the distributor location
Responsible for adhering to hospital policies when dropping off and picking up sets (including all required credentialing)
Responsible for maximizing the utilization of consigned sets
Responsible for maintenance of ATEC vehicle
Responsible for swapping out consigned torque wrenches every 6 months
Responsible for managing expiration dates of product and returning/swapping out accordingly
Responsible for tracking replenishment and ensuring all consigned sets are stocked appropriately
Responsible for inspecting trays when necessary
Maintain a log of all tracking numbers for returns and items associated with it
Reporting to the reps any lost items in the sets when receiving back in and following up to ensure the items are found
Transporting and moving sets amongst hospitals
Supports and executes inter-field transfer requests
Maintains a knowledge base of instrument and implant systems through OEM Spine education training programs
Adheres to procedures for troubleshooting and maintenance of products
Analyzes and resolves both routine and non-routine product issues expediently
Solves product problems for customers in an expeditious manner
Provides on-call service and support when required