About Carvana
At Carvana we sell cars but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way so we committed ourselves to put customer satisfaction at the core of our business we have built a no-pressure no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customers driveway using one of our kick-ass one car haulers or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission sneak a peek at our company introduction video.
About the team and position
Carvanas Market Operations is known for its team-oriented fast-paced environment. We expect bright people who are willing to roll up their sleeves step in wherever needed mentor and develop team members and assume additional responsibilities as needed while juggling multiple projects. Dont forget to bring your personality We thrive from each unique perspective. Our strength is in our diversity of opinions.
What youll be doing
Motivating inspiring and leading a team of Market Leaders based in various locations across a region of the United States.
Balancing execution process improvements and impeccable customer service.
Helping launch and expand Carvana markets and car vending machines.
Keeping every detail of your markets operating like a well-oiled machine but also taking time to think through strategy and process with a broad perspective and making the necessary improvements to fuel future growth.
Collaborating with leadership peers and direct reports to drive meaningful results.
Helping interview select onboard and train a team of Customer Advocates and Market Leaders and giving them the tools resources and guidance they need to be successful. Employee development is an essential part of this role.
Regularly travel to each of your markets to conduct on-site visits. These visits must infuse your market with the culture and performance standards that make the Carvana team member and customer experience exceptional.
Working cross-functionally with groups company-wide including Logistics Product Inspection Centers Customer Care Marketing and People Operations.
Other duties as assigned.
What you should have
7 years of operational experience preferred.
At least 5 years experience of leading teams with 2 years managing managers preferred.
A strong sense of urgency with the ability to improve operational efficiency.
Excellent problem-solving skills with the ability to think outside the box.
Strong analytical and critical thinking skills.
Excellent communication skills.
Ability to implement change across multiple HUB locations. Willingness to work on weekends.
Willingness to travel up to 75 required.
Interest in working hard being challenged in a fast-paced environment and having fun while doing so.
It would be great if you also had
High influencing skills.
Experience with change management.
An analytical mindset.
A passion for people development.
A strong leadership presence.
A Bachelors degree from an accredited undergraduate institution.
What well offer in return
Full-Time Salary Position
Medical Dental and Vision benefits
401K with company match
A multitude of perks including student loan payments discounts on vehicles benefits for your pets and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana ther