Job Summary
The Territory Manager serves customers by developing and maintaining sales within a general geographical area, meeting customer needs, and growing Kloeckner business as aligned with company strategy. This position reports directly to the Commercial Director in a region. This position will cover the Ohio territory and requires willingness to travel 100%.
Job Responsibilities
- Services existing accounts, obtain orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential new business
- Resolves customer complaints by investigating problems; developing solutions; making recommendations to management
- Works closely with inside sales and production teams to ensure customer needs are met and problems are adequately resolved in a timely and complete fashion
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks; participating in professional societies
- Provide historical records by maintaining records on territory and customer sales
- Other related duties as assigned
Qualifications
- 1+ year in the metals industry with some level of product knowledge
- Results driven individual with high performance standards of themselves and others
- Strong external and internal customer focus
- Previous work experience in sales, management, account management, or relevant experience
- Experience using a CRM to maximize productivity and sales effectiveness
- Strong verbal and written communication skills
- Excellent listening, negotiation, and presentation skills
- Strong interpretation and analytical skills
- Ability to manage multiple customer accounts