Territory Sales Manager (Inside Sales)

Come be an Employee-Owner of one of the nation's largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we've grown to over 13 locations nationwide. We make raving fans of our customers with our "right, on time, every time" commitment.

So, who are we looking for?

People who "Own It" - Commitment to the customer, the company, and each other:

You are customer-focused with an eye for detail.

You are reliable.

People who "Can Do" - Our Attitude:

You are an innovative thinker pursuing continuous improvement.

You embrace teamwork.

You want to positively make an impact and open to change.

People who "Act in Love" - Treats others with humility, respect, kindness, honesty, patience, and self-control.

You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart.

And what will you do?

Summary:

The Territory Sales Manager (TSM) - Inside Sales is responsible for managing all aspects of an assigned territory to maintain customer relationships, drive sales performance, and meet or exceed volume and revenue goals. This role serves as the primary point of contact for customers, handling order processing, pricing, credits, and service-related communication. The TSM is accountable for delivering exceptional customer service, maintaining consistent volume, and supporting action plans to re-engage down or at-risk accounts.

Core Functions:

• Develop and execute strategic sales plans to achieve and exceed territory goals, including pounds shipped, total sales, gross margin, and RMA performance.
• Serve as the primary contact for all customer needs, providing timely communication on quotes, orders, credits, invoices, delivery schedules, project updates, and account-related inquiries.
• Review and validate customer cut lists, resolve discrepancies, and ensure prompt and accurate communication to support seamless order processing.
• Manage pricing for assigned accounts, with a strong understanding of competitive market pricing across distributors, contractors, and end users.
• Collaborate closely with the Business Development Manager and Regional Sales Executive to provide well-rounded account management, ensuring customers receive both excellent inside service and field-based support.
• Exercise independent judgment to adjust pricing, freight charges, packaging, and delivery requirements in alignment with business needs and customer expectations.
• Support the credit department by assisting with follow-up on past due balances and helping resolve payment issues with assigned accounts.
• Participate in customer field visits as needed, supporting business goals, resolving concerns, or strengthening customer relationships through in-person engagement.
• Utilize CRM and ERP systems to document customer interactions, manage order status, and track territory activity.
• Identify down or at-risk accounts and support execution of action plans to recover and retain customer volume.
• Grow our Brand | Brand Management - Actively utilize social media outlets to promote our brand, culture, values, core competencies and products to generate brand awareness and increase our Company branding with industry related partners, customers, employees and candidates.

Performs other duties and activities related to the department as necessary to support overall operations and responsibilities, even if not specifically listed above

Key Measures of Success:

• Achievement of assigned territory goals, including pounds shipped, sales dollars, gross margin targets, and RMA performance.
• Timely and accurate processing of customer orders, quotes, credits, and communications, resulting in minimal errors and high customer satisfaction.
• Consistently delivers responsive, solution-oriented customer service, as measured by positive customer feedback, retention, and repeat business.
• Maintains competitive and strategic pricing accuracy across customer types (distributors, contractors, end users) in alignment with market trends and company guidelines.
• Effectively identifies and supports recovery of down or at-risk accounts, contributing to territory stability and growth.
• Collaborate successfully with Business Development Managers and Regional Sales Executives to ensure aligned service, smooth account transitions, and shared ownership of territory performance.
• Demonstrates proactive problem-solving and ownership, resolving customer issues quickly and thoroughly, with limited need for escalation.
• Utilizes CRM and ERP systems accurately and consistently, documenting customer interactions, quote/order status, and account updates to ensure transparency and accountability.
• Supports credit and collections efforts, including timely outreach and effective communication with customers regarding outstanding balances.
• Provides valuable market or territory insights, identifying customer trends, recurring issues, and service gaps, and proactively shares recommendations for improvement with leadership and internal teams.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems to manage customer data and reporting.
• Demonstrates a strong understanding of the metal industry and actively aligns with Central States Manufacturing's strategic initiatives.
• Professionalism in every customer interaction along with consistent demonstration of Central States' core values:
• Own It - Commitment to the customer, the company, and teammates.
• Can Do - Team player with a positive, solution-focused mindset and willingness to embrace change.
• Act in Love - Treating others with humility, respect, kindness, honesty, patience, and self-control.

Education & Experience:

Minimum Required:

• Previous experience in account management and/or inside sales
• Microsoft Office Suite (Excel, Word, PowerPoint)
• High School Diploma or equivalent combines with relevant work experience

Preferred:

• College degree in related fields
• Industry Experience
• CRM experience

Physical Demands & Work Environment:

Work is performed in an office and manufacturing environment. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary and requires extensive reading to perform the core functions listed in this job description. However, while traveling, this position will require frequent tours of the company's manufacturing facilities, which involve prolonged periods of walking, standing, and navigating various work areas while actively engaging with employees. While performing the core function of this job, the employee is regularly required to talk, hear, stand, and required to lift to 35 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

Reasonable accommodation may be made to enable individuals with disabilities to perform core functions.

Travel

Up to 10% travel may be necessary.

Benefits Offered:

At Central States, we are an ESOP. That means each one of our employees is an owner of the company and receives an allocation of stock every year. This allows all our employees to share in the wealth and success of the company. We also offer:

• 401K - We match up to 4%
• Medical
• Dental
• Vision
• Holiday pay
• Vacation pay
• Mental health resources
• Healthcare coordinators
• Life insurance
• Health Savings Accounts
• Flexible Spending Account
• Short-Term Disability
• Long-Term Disability
• Profit-Sharing bonus
• Performance based merit increases
• Education assistance available - Up to $5,250 each year

Central States Manufacturing, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.