Territory Service Manager

Territory Service Manager

We are seeking a highly motivated and experienced Territory Service Manager to oversee and manage service operations within a designated geographic area. The ideal candidate will be responsible for ensuring customer satisfaction, managing service teams, and driving operational excellence.

Key Responsibilities

• Manage and coordinate all service activities within the assigned territory to ensure timely and effective service delivery.
• Lead, train, and support service technicians and field staff to maintain high performance and customer satisfaction.
• Develop and maintain strong relationships with customers, addressing their needs and resolving any service-related issues.
• Monitor service metrics and KPIs to identify areas for improvement and implement corrective actions.
• Collaborate with sales, operations, and other departments to align service strategies with business goals.
• Prepare and manage service budgets, forecasts, and reports for the territory.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Drive continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• Bachelor's degree in Business, Engineering, or a related field preferred.
• Proven experience in service management, preferably in a field service or technical environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Proficient in using service management software and Microsoft Office Suite.
• Willingness to travel frequently within the assigned territory.

Work Environment

This position requires regular travel within the territory and occasional work outside normal business hours to meet customer needs and support service operations.

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