Alternative Energy, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Cross-Functional, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Direct Sales, Driver's License, Loan Documents, Microsoft Office, Organizational Skills, Performance Analysis, Performance Management, Presentation/Verbal Skills, Retail, Sales, Salesforce.com, Team Player, Writing Skills
As a Tesla Advisor Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor Delivery supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones.
To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.
Responsibilities:
- Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments.
- Demonstrate expertise in selling Tesla products and services.
- Maximize scheduling efficiency to improve customer experiences.
- Compile reports for performance improvement and support training.
- Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience.
- Maintain Store Fleet, coordinate service allocation management, and complete accident reports.
- Perform additional responsibilities as assigned to meet business needs, including delivery preparation, direct deliveries, and sales.
Requirements:
- At least 1 year of customer service experience.
- Proactive team member and ability to develop collaborative relationships.
- Highly organized and excellent written and verbal communication skills.
- Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred).
- Ability to work evening hours, weekends, and holidays in a retail environment.
- Valid drivers license required.
Licensing Requirements:
- For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment.
- For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license.