TEST POSITION - DO NOT APPLY - Outlet Associate

Goodwill of Colorado

    Job Description2

Application Deadline: 06/15/2026

JOB SUMMARY:

The Associate, Outlet will be the first point of contact for many customers within the outlet and is responsible for providing excellent customer service by greeting customers in a welcoming manner and responding timely and professionally to customer inquiries. The Associates will operate a point-of-sale cash register system per company standards and help maintain a well-stocked and organized sales area. 

ESSENTIAL FUNCTIONS:

• Provide excellent customer service upholding company values.
• Assist customers with questions, concerns, and purchases.
• Provide a safe environment for customers and employees, to include overseeing outlet rules are strictly followed by customers.
• Provide accurate cashier transactions and keep a balanced cash drawer with minimal errors using a computer-based point-of-sales system.
• Maintain a well-stocked and organized sales floor by ensuring merchandise bins are filled properly and placed onto the sales area following the rotation schedules.
• Perform quality control and time management to achieve and maximize the highest volume of production.
• Maintain a clean and organized work area.
• Complete all duties and responsibilities in accordance with department and organization policies and procedures so that there is no lapse of work to minimize down time.
• Crosstrain in other departments/areas and act as back-up for other areas as required.
• Perform all other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High School diploma or equivalent is preferred.

Experience:

• One (1) year of retail sales or cash handling experience is preferred.

Other:

• Ability to follow established outlet rules and policies.
• Demonstrate accuracy with numbers and general calculations and have an understanding of the value of different coins and United States (US) currency.
• Ability to use basic math such as adding, subtracting, and multiplication.
• Able to operate a computer-based cash register and credit card machine.
• Demonstrate ability to lift up to 45lbs unassisted and up to 75lbs with assistance from a dolly or pallet jack as required.
• Ability to withstand prolonged standing, bending, and lifting up to eight (8) hours per day.
• Have effective communication skills with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule that may include weekends, evenings, and holidays with occasional overtime as necessary.

Core Competencies:

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1

Functional Competencies:

• Attention to Detail
• Concern for Safety, Level 1
• Time Management

Physical Requirements

Attachment to Job Description

Job Title: 630 – Associate, Outlet Dept Number: Varies – Operations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - OCCASSIONALLY

   Moderate: 15-44 lbs - CONTINUOUSLY

   Light: 14 lbs & under - FREQUENTLY

CARRYING:

   Heavy: 45 lbs & over - FREQUENTLY

   Moderate: 15-44 lbs - OCCASSIONALLY

   Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - CONTINUOUSLY

REACHING:

   Above Shoulder - FREQUENTLY

   At Shoulder - FREQUENTLY

   Below Shoulder - OCCASSIONALLY

TWISTING – FREQUENTLY

BENDING - OCCASSIONALLY

KNEELING/CRAWLING - OCCASSIONALLY

SQUAT - OCCASSIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASSIONALLY

   Use of arms & legs (ladders) - OCCASSIONALLY 

HEARING - CONTINUOUSLY

VISION:

   Visual, close – FREQUENTLY

   Visual, distant - OCCASSIONALLY

   Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

   Simple grasping - FREQUENTLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY 

WALKING - FREQUENTLY

STANDING – CONTINUOUSLY

SITTING - OCCASSIONALLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -