Testing Proctor & Success Coach

Position Details

Position Information

Position Title Testing Proctor & Success Coach Position Category Part Time Staff Position Status 12 Month FLSA Non-Exempt Advertised Salary $22.52 - $24.76 per hour Department Student Services Working Hours 28 hours/per week Monday -Thursday 11:30am-7pm (Evening hours required) General Description

SUNY Niagara is seeking candidates who are passionate about making education accessible to all individuals and making a difference in these students' lives. We are searching for a part time Testing Proctor & Success Coach. This position reports to the Student Success Services Director.

This position will assist the Testing Coordinator with the daily operation of Accessibility Services in support of students in the scheduling and provision of accommodated testing, and data sorting and management of disability information in Banner. This position also assists with case management for a cohort of students, including registration, outreach, connection with academic support, and transition support with the primary office residing at the Sanborn campus. Documentation of services and student progress is an essential requirement of this position.

The rate of pay is based on the level of education the candidate possesses. For a Bachelor's degree or lower the rate of pay will be $22.52 per hour. For a Master's degree or higher the rate of pay will be $24.76 per hour.

Typical Work Activities

• Proctor accommodated tests for qualified students with disabilities facilitating individual accommodations as granted by the Program Administrator and the faculty member's assessment rules
• Facilitate and organize Testing Center Reservation forms and process and other Accessibility Services digital forms
• Assist with set up of various software and hardware as it relates to testing accommodations
• Coordinate with students and faculty in the scheduling and delivery of accommodated tests
• Conduct outreach to students identified through the College's early alert system(s) to assist in removing identified barriers to success and connecting them with appropriate resources within the College.
• Monitor and document student progress through frequent individual meetings, mid-term report reviews, and advance registration.
• Provide advisement and registration support for advisement/registration sessions, including but not limited to new, readmit, transfer, current, add/drop and late registration sessions.
• Other duties as assigned by the Student Success Services Director

Essential Functions

Ability to operate computers and other computerized office equipment; ability to convey technical knowledge to non-technical personnel; ability to relate with a diverse population of students, faculty and staff; ability to coordinate numerous priorities with critical deadlines; ability to learn, train, and utilize a variety of accessible software and hardware devices.

Required Qualifications

• Bachelor's degree in Education, Social Work, Psychology or field
• Experience providing customer service
• Experience working with diverse population of students

Desirable Qualifications

• Master's degree in Student Personnel or other related field;
• Experience working in higher education;
• Experience working with students with disabilities and adaptive technology.

License(s)/Certifications About SUNY Niagara

SUNY Niagara is a thriving educational institution located between the picturesque landscapes of Niagara Falls and the vibrant city of Buffalo, NY. Our college serves a diverse student population and is committed to providing a supportive and inclusive learning environment. With a commitment to academic excellence and student success, SUNY Niagara offers a supportive and collaborative environment for both faculty and staff.

SUNY Niagara is an accredited institution of higher education that offers high-quality academic programs leading to degrees and certificates that are supported by outstanding student services. The top 4 majors of our students are Liberal Arts and Sciences, Nursing, Psychology, and Criminal Justice. In 2023, SUNY Niagara ranked #1 in graduation rate among community colleges in New York State!

SUNY Niagara provides a variety of cultural, athletic, social, and international experiences, as well as community education, small business, and workforce development that supports economic development that positively impacts the quality of life of valued stakeholders. The college operates through a collegial model of shared governance and transparency and is accountable for meeting the highest standards of professionalism and integrity.

SUNY Niagara has two locations in western New York consisting of 287 acres and 11 buildings. The Sanborn, campus is minutes from Buffalo, Niagara Falls, and the Canadian border and is centrally located between the county's three main cities of Lockport, Niagara Falls, and North Tonawanda. The Sanborn campus offers a traditional college experience with world-class academics, knowledgeable faculty members, state-of-the-art classrooms, NJCAA athletics, and on-campus housing. We continue to invest in our facilities with the addition of the Learning Commons Center, which has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services. We also modernized our campus dining commons, providing quality meal options in a sleek, comfortable, collaborative environment.

The Niagara Falls Culinary Institute(NFCI) is located in the heart of one of the world's biggest tourist destinations, Niagara Falls. Fully outfitted with modern labs and tools for students to use as they train in both classic and trendy techniques, NFCI is home to Culinary Arts, Baking and Pastry Arts, and Hospitality programs. The college also operates Savor, a fine dining restaurant, and La Patisserie, a European-style pastry café, at NFCI.

Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. SUNY Niagara welcomes applicants who want to join a leading regional institution that provides a dynamic, educational environment, responds to students' current and emerging needs, and strengthens its community. At SUNY Niagara we embrace diversity and promote inclusion throughout the institution by recognizing, accepting, and celebrating differences within our campus and surrounding communities. Therefore, we desire and pursue candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.

EEO Statement

SUNY Niagara does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, sexual orientation, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Posting Detail Information

Posting Number S386P Open Date 07/14/2026 Close Date Open Until Filled Yes Special Instructions Summary

Ongoing applications accepted; for Fall 2026 consideration applications must be submitted by 7/31/2026.

SUNY Niagara considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:

• cover letter that addresses each of the qualifications
• resume
• unofficial transcripts
• names and contact information for three (3) current, work related references

Incomplete packets will be rejected for lack of information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a Bachelor's degree in Education, Social Work, Psychology or field?

• Yes

• No

• • How many years of experience do you have providing customer service?

• No experience

• Less than 1 year

• 1 - 2 years

• 3 or more years

• • Do you have experience working with diverse populations?

• Yes

• No

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• Transcripts

Optional Documents

• Letter of Recommendation
• Transcript 2
• Transcript 3