Administrative Skills, Calendar Management, Computer Skills, Customer Support/Service, Database Administration, Documentation, Fax Machines, File Maintenance, High School Diploma, Higher Education, Mail Processing, Microsoft Outlook, Microsoft Windows Operating System, Operations Management, Problem Solving Skills, Quality Assurance Methodology, Security Protocols, Slack, Startup, Telephone Skills, Testing
Auburn University, Alabama
The Testing Services Assistant ensures the efficient and effective operations of the Biggio Center Testing Services and other university testing centers by proctoring various test administrations for the duration of the test.
Responsibilities:
- Assists test-takers for the duration of the testing process to include check-in, computer start up, and assisting with any problems which may arise during the exam.
- Serves as a certified testing administrator adhering to all proctoring requirements. Addresses academic dishonesty and procedural incidents that occur and involves peers, as warranted. Contacts vendor support representatives to resolve technical issues.
- Assists with the implementation of test security protocols at all locations, establishes and maintains test files, and assists in the preparation of databases and records.
- Maintains familiarity with databases and testing software used by the university. Maintains confidentiality of all client information.
- May provide administrative support functions such as test registration activities, copying, running reports, faxing, and mail distribution.
- Performs front desk reception responsibilities to include answering and directing phone calls, scheduling appointments, appointment reminder calls, receiving required documentation from testers checking in for an exam, accepting deliveries, directing customer service, and checking out testers.
Qualifications:
- High School Diploma or equivalent and 2 years of experience in administrative support, customer service, and/or academic or commercial testing in a business setting.
SUBSTITUTIONS ALLOWED FOR EXPERIENCE: Yes, When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.
Minimum Knowledge, Skills, and Abilities:
- Working knowledge Windows 10 or Excel, intermediate computer skills, and various communication applications (SLACK, Outlook, or Asana).
Why Work at Auburn:
- Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
- Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
- We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
- Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
- A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
- Ready to lead and shape the future of higher education? Apply today! War Eagle!
Equal Opportunity Compliance Statement:
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Auburn University
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate,
graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study
determined AU had nearly $ 4 billion
economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.