Textron Corporate Infrastructure Analyst Student Assistant

Department
Ennovar

Campus Location
Wichita, KS - WSU Main Campus

Hire Type
Part Time

Pay
$15 - 18 per hour

Work Schedule
7-8:00 a.m. to 4-5:00 p.m. Monday through Friday.

Export Compliance Requirement
This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.

Job Story
Ennovar is looking for a student assistant to be an Infrastructure Analyst at Textron Aviation.

Job Summary
A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.

Job Duties
• Provide operational support of Office 365 email, Teams, OneDrive, and Intune mobile.
• Process end-user requests for provisioning and modifying mailboxes, distribution lists, and permissions.
• Document processes and procedures used by the Collaboration team.
• Participate in change management processes for planned activities that might impact Collaboration systems availability or performance.
• Perform incident response, troubleshooting, and remediation activities during outages or periods of performance degradation.
• Monitor and efficiently working ticket queue (first in – first out), to assist in troubleshooting and ticket resolution via customer contact.
• Can perform basic tasks using PowerShell.

Required Education
High school diploma or equivalent

Additional Requirements
• Enrolled in a degree or certificate seeking program
• Student Personnel must have communication skills and be able to- Articulate issues and communicate effectively with end users
• Student Personnel must have customer service skills including patience – patient and strong listening skills
• Student Personnel must be comfortable when interacting with all levels of the organization
• Student Personnel must have basic understanding of PowerShell and/or comparable scripting.
• Student Personnel must have knowledge of Microsoft Office Suite and Teams and have familiarity with various mobile device platforms (IOS and Android).
• Good communication skills, both oral and written are required.
• Student Personnel must possess good organizational and time management skills.
• Student Personnel must be highly self-motivated and directed.
• Student Personnel must have the ability to multi-task and prioritize tasks; act immediately upon a request or issue that is considered a high priority.
• Exceptional analytical and problem-solving skills
• Microsoft Office 365 software applications and Exchange on premise
• Can perform basic tasks using PowerShell
• Familiarity with various mobile device platforms (IOS and Android)
• Knowledge of Microsoft Office suite and Teams
• Customer contact via phone, email, and Teams
• Reliable transportation

Physical Requirements
Ability to remain in a stationary position.
Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.
Ability to communicate with others and accurately exchange information.