Calendar Management, Communications Protocols, Customer Support/Service, Health Insurance, Microsoft Excel, Microsoft Office, Microsoft Word, Organizational Skills, Presentation/Verbal Skills, Project/Program Management, Telephone Skills, Time Management, Training/Teaching, Writing Skills
- Bonus based on performance
- Company parties
- Competitive salary
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
Roles & Responsibilities:
With a focus on excellent customer service, efficiency and time management, a well-organized Customer Service Rep, will be responsible for overseeing and handling inbound and outbound communication with all customers, and for developing intra-office communication protocols, as needed. Below is a list of various specific duties, not limited in overall scope and subject to change:
- Answer inbound phone calls promptly during business hours.
- Pre-screen incoming leads/potential customers in a proper manner.
- Respond to any voicemails and/or messages from answering service or new customer lead portals.
- Manage and respond the inbound email correspondence and forward accordingly.
- Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
- Schedule estimate appointments properly using the appropriate customer software.
- Quote product by telephone for potential new clients/customers.
- Assist Estimators with follow up on pending estimates by phone and/or email.
- Help with scheduling work appointments for Installation Techs, along with customers accordingly. (if applicable)
Qualifications & Educational Requirements:
- 1-3 years’ residential glass experience (ordering, quoting, office/project management) preferred.
- HS Diploma or equivalent.
- 2 or 4-year college degree preferred.
- All candidates must pass initial background check and drug test.
Preferred Skills:
- Excellent verbal/written communications skills.
- Microsoft Office proficient (Word, Excel).
- Proficient with Google Applications.
*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.
T
The Glass Guru of Carrollton