The Center for Community Transitions - LifeWorks Job Developer

Job Title: Job Developer

Report To: LifeWorks! Program Director

Position Status: Full Time-Non-Exempt-40 hours work week

Program Description: The Center for Community Transitions (CCT) is a Charlotte, NC based nonprofit that helps people with criminal records and their families find healthier and more productive ways of living.

Position Description: The Job Developer secures employer partnerships and coordinates employment opportunities for individuals with criminal records. The ideal candidate will be able to clearly articulate a strong commitment to fair chance hiring, have demonstrated experience in workforce development or recruiting as well as understand the challenges faced by individuals re-entering the workforce with criminal conviction histories or after periods of incarceration.

Confidentiality: CCT employees have an obligation to respect the privacy of CCT clients and to keep information obtained in confidence. Each employee will sign a code of ethics statement.

Duties and Responsibilities:

• Employer Engagement: Develop and maintain relationships with employers to create job opportunities for individuals with criminal records.
  • Explain incentives and interview techniques to hiring managers and/or HR staff
  • Follow up with second chance employers who interview program graduates to answer questions and discuss interview results

• Job Placement: Assist program graduates in identifying employment opportunities and match them with appropriate positions.
• Client Support: Provide one-on-one support to program graduates, including networking, resume building, interview preparation, and ongoing career coaching.
  • Coordinate and participate in assisted job search sessions to share/discuss job leads
  • Provide follow up and retention services to program graduates hired by second chance employers
  • Design a job coaching and retention plan for program graduates with input from the LifeWorks! team
  • Facilitate various employment readiness classes

• Complete tasks as assigned by supervisor
• Collaboration: Work closely with LifeWorks! client advisors to ensure holistic support for program graduates.
  • Work with LifeWorks! client advisors to discuss and support special needs program graduates might have (basic necessities, interview attire, etc.)
  • Participate in training opportunities and continuous improvement loop

• Data Management: Track client progress and employment outcomes, maintaining accurate records in Salesforce for reporting purposes.
  • Maintain a database of second chance employers in order to track program outputs (enrollment, participation, etc.) and outcomes (placement, retention, etc.)

Knowledge and Experience:

• Minimum Associate's Degree or equivalent experience in job placement services, recruiting or workforce development
• Demonstrated experience in reentry, human services, transitional services or related field
• Understanding of the barriers faced by individuals with criminal records
• Strong communication and interpersonal skills with demonstrated ability to build and maintain relationships with diverse stakeholders (employers, corporate human resources, nonprofit agencies, clients, etc.)
• Strong verbal and written communication skills with demonstrated ability to generate written correspondence to send to stakeholders
• Ability to work effectively with people in a culturally competent manner
• Ability to recognize limitations and respond to difficult situations with tact and discipline
• Must be self-motivated and organized with a demonstrated ability to work independently
• Must have demonstrated proficiency with computers, including, but not limited to: Google Workspace, Microsoft Word, Excel, PowerPoint, virtual meeting platforms, etc.
• Valid NC Driver's License
• Salesforce CRM experience is a plus
• Ability to personalize and articulate CCT's vision and mission

Desired Skills:

• Excellent verbal and written communication
• Ability to work effectively with people in a culturally competent and sensitive manner
• Flexible and attention to detail
• Ability to recognize your own limitations and respond to difficult situations;
• Ability to work in a self-motivated, independent way;
• Ability to collaborate with colleagues from other disciplines
• Friendly and personable, can easily build relationships
• Computer skills for data management and correspondence
• Good telephone skills
• Understanding of human resources